Patient Experience Specialist, Renal Transplant Team

Job Details

ChristianaCare is hiring a full-time Patient Experience Specialist for our Renal Transplant Team in Newark, DE.

This position serves as the primary point of contact for patients referred to the Kidney Transplant Program at ChristianaCare. Acting as a dedicated patient advocate, this role guides patients through every stage of the transplant or living donor process, helping them navigate the healthcare system and ensuring all required appointments, evaluations, and program milestones are completed in a timely manner and in accordance with transplant program guidelines. The Patient Experience Specialist facilitates access to care, develops and maintains strong relationships with referring providers, and coordinates the efficient management of patient referrals, including obtaining medical records, clinical documentation, and other necessary patient-care materials.

Working collaboratively with physicians, transplant coordinators, social workers, and multidisciplinary care teams, the Patient Experience Specialist helps reduce barriers to transplantation, improve patient engagement, and streamline the patient journey from referral through evaluation and decision. Success in this role is measured through key performance indicators including patient satisfaction, positive patient experiences, referral-to-decision conversion rates, and reduced throughput times across the transplant care continuum.

Schedule:

Monday-Friday: 8:00am - 4:30pm

Why You’ll Love Working at ChristianaCare

• Comprehensive, First‑Day Health Coverage:
  Comprehensive first‑day coverage, including medical, dental, vision, and life insurance. Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage. Enjoy low deductibles, plus $0 copays for unlimited primary care (in‑office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
• Generous Paid Time Off
  Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
• Tuition Reimbursement for Career Growth
  Advance your education with up to $5,250 per year in tuition reimbursement.
• Grow Your Family with Confidence
  We’re here to support every step of your journey to parenthood—whatever that looks like for you. From advanced fertility care through Progyny to free maternity education and support, plus up to $5,000 in adoption assistance, our benefits are designed to help you build your family with confidence and care.
• Paid Parental Leave
  Receive 12 weeks of paid parental leave to support your growing family, after one year of service.
• Retirement Planning & Financial Well-Being
  Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%–5% based on service. Plus, take advantage of free financial coaching, counseling, and budgeting support.

Duties / Responsibilities:

• Serve as the primary point of contact for patients and families throughout the kidney transplant and living donor process, providing guidance, education, and support to ensure a positive patient experience.
• Coordinate and schedule patient appointments, evaluations, testing, and consultations in accordance with transplant program protocols while helping patients navigate logistical and access-to-care needs.
• Facilitate the collection, review, and management of medical records, clinical documentation, referrals, forms, and other required materials to support timely patient progression through the transplant process.
• Identify and address barriers to care by connecting patients with appropriate financial, transportation, social, and community resources.
• Collaborate closely with Transplant Coordinators, physicians, advanced practice clinicians, front office staff, and multidisciplinary team members to streamline care coordination and minimize delays.
• Serve as a liaison between patients, families, referring providers, and the transplant team, ensuring clear communication and timely follow-up on outstanding requirements.
• Triage patient questions and concerns, escalating clinical issues to the appropriate transplant team members as needed.
• Maintain accurate records and tracking of referrals, patient navigation activities, and program metrics in accordance with established standards and regulatory requirements.
• Support outreach and relationship-building efforts with referring nephrology practices, dialysis centers, and other referral sources to enhance access to transplant services.
• Identify opportunities to improve patient experience, operational efficiency, and program performance through continuous feedback and process improvement initiatives.
• Maintain compliance with all ChristianaCare policies, confidentiality standards, regulatory requirements, and professional practice expectations.
• Perform other related duties as assigned.

Position Qualifications:

• High School diploma or equivalent required.  Bachelor’s Degree preferred. 
• Two (2) years of healthcare experience, preferably in an outpatient setting.   
• Computer literacy with competence in Microsoft Office components required. 
• Equivalent education, experience and/or training may be substituted for the degree requirements. 
• Must possess excellent written and verbal communication skills; strong organizational skills; detail oriented; able to function independently and work flexible hours; friendly, outgoing, sociable; open-minded and nonjudgmental; caring, empathic, compassionate; committed, dedicated, persistent; creative and resourceful. 
• Knowledge of Delaware community preferred.  Bilingual skills (English/Spanish) preferred.

Why ChristianaCare
At ChristianaCare, our mission is to serve our neighbors as expert, caring partners in their health. As a Patient Experience Specialist, you'll play a meaningful role in supporting patients and families, removing barriers to care, and creating a compassionate, seamless healthcare experience. Join a collaborative team where your contributions are valued, your growth is supported, and your work makes a difference every day.

When we lead with love, excellence is inevitable.
#LI-EH1

Annual Compensation Range $47,299.20 - $70,948.80

This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

Nov 18, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.  To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/