Patient Advocate (Full-Time Day Shift)

POSITION SUMMARY:

The Patient Advocate serves as a dedicated liaison and champion for patients and their families at Stony Brook Southampton Hospital. In this role, you will provide compassionate support by actively listening to concerns, addressing complaints and grievances, facilitating clear communication between patients and the care team, and helping to resolve issues in a timely and effective manner. You will play a key part in enhancing the overall patient experience, promoting patient rights, and contributing to continuous improvement initiatives that align with our mission of delivering exceptional, patient-centered care.

JOB DUTIES & ESSENTIAL FUNCTIONS:

• Facilitates resolution to expressed concerns, answer questions, and honor requests or commendations.
• Responds to suggestions and compliments submitted by patients and provide positive reinforcement to involved staff.
• Serves as liaison between patients, families, hospital and medical staff.
• Advocates for Patient’s Rights.
• Promotes patient satisfaction.
• Serves as a resource by providing information for the patient regarding organizational services and resources.
• Fosters a collaborative relationship with the healthcare team, the patient and the family.
• Utilizes a variety of interpersonal, communication, problem solving and negotiation skills to identify, validate, and resolve patient's concerns.
• Initiates appropriate documentation to address the concerns of the patient and provides critical assistance and consultation to ensure issues are elevated to appropriate channels to expedite resolution when needed.
• Maintains database tracking all complaints, grievances, compliments.
• Participates on committees, work groups, and/or process improvement teams that improve the patient experience by providing feedback from the patient to the organization.

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• Bachelor's degree and at least 3 years of hospital and/or healthcare environment experience with demonstrated history of working with patients.
• Proven success applying a team approach to resolving issues or accomplishing goals.
• Proficiency with Microsoft applications.

PREFERRED EXPERIENCE AND QUALIFICATIONS:

• Previous patient advocacy type experience.
• Social work education and/or experience.
• Bilingual.

PHYSICAL DEMANDS:

• Frequent walking throughout the hospital to visit patients and respond to concerns on the nursing units.
• Occasional lifting up to 20lbs.

As part of employment at Southampton Hospital, there may be occasions when travel to other locations is needed to support operational needs.

Special Notes: Resume/CV should be included with the online application.

• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions may be subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position maybe designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established based on relevant experience.

The above salary range (or hiring range) represents SBSH’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Your total compensation goes beyond the number in your paycheck!

Prior to start date, the selected candidate must meet the following requirements:

Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Southampton Hospital’s Employee Health Services*