Patient Access Specialist, Imaging - Spring Mills

As one of the nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare, Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exceptional patient care, clinical quality, and the caregivers who make it all possible.

Department

VH IMAGING | SPRING MILLS - 107174

Worker Sub Type

Regular

Work Shift

Pay Range

$18.96 - $25.59

Job Description

The Patient Access Specialist welcomes patients to Valley Health System hospitals, facilities, and clinics and helps transition patients into their stream of care by providing registration services for inpatient services, scheduled and walk-in outpatient services, and/or emergency visits. Patient Access Specialists are often the first person a patient encounters in a Valley Health System facility and are a vital part of each patient’s care team. The Patient Access Specialist sets the stage and tone for patient care and safety through a warm greetings, accurate registration, and information gathering. The Patient Access Specialist greets in a warm and friendly manner and provides excellent customer service, conducting front-desk, at the bedside, and/or over-the-phone hospital and clinic registrations, and the gathering & verification of demographic, financial, and clinical information, through external websites and tools provided by Valley Health System.

Responsibilities and Duties

Accurately and fully completes all registration functions during patient registration including verification of all demographic information, attaching/updating appropriate insurance to patient accounts, verification of complete orders, and requesting and collecting appropriate payment from the patient.

Accurately identifies patient, provides/attaches arm bands to patient, and verify the patient identity with every new interaction.

Compassionately assists patients in understanding the financial responsibility of their healthcare needs through generation and delivery of cost estimates, financial counseling, and collection upfront payments. Reviews appropriate payment options with the patients, explains discount opportunities, payment plan/financing options. When applicable, completes a cost estimate for the patient utilizing the estimate software/program.

Troubleshoots any issues with the patient's orders (incomplete orders, wrong orders, etc.) and contacts the provider office by phone immediately to resolve any issues.
 

Reviews all required documentation with the patient completely, obtains appropriate signatures, provides copies, and scans the documents into the patient's medical record in Epic.

This includes documentation such as HIPAA, Consents, Important Message from Medicare, Medassist Screening, and Medicare Outpatient Observation Notification.
 

Reviews patient level work queues and removes any registration errors prior to the end of each shift. If unable to resolve, places a note explaining barrier and requested assistance.
 

Communicates the Mychart program and its benefits to each patient, provides sign on information as appropriate (in person, mail, email).
 

While working in approved service areas, PAS will take photos of patients.
 

Directs patients to appropriate department or nursing floor.

Education

High School Diploma or GED required.

Associates degree in Healthcare Administration or related field preferred.

Experience

(2) years of customer service experience is required.

Previous healthcare registration or revenue cycle experience is a plus.

Certification & Licensure

BLS Certification (Basic Life Support) - American Heart ‘Healthcare Provider’ (HCP) - AHA approved is required. New hires must have American Heart Association (AHA) appropriate certification prior to completion of orientation.

Qualifications

Must promote Valley Health's Mission, Vision, and Values.

Willingness to work in environments that support the health and wellbeing of sick and potentially contagious individuals.

Must present a professional "On Stage" image when working with employees and customers.

Working knowledge of the Advanced Beneficiary Notification (ABN) workflow, communicate ABN to patient and resolve the ABN.

Ability to utilize good judgement and critical thinking skills to prioritize multiple tasks and problem solve.

Ability to maintain strict confidentiality regarding personnel and patient matters.

Ability to communicate effectively verbally and in writing.

Exceptional skills with spelling, grammar, punctuation, and proofreading required.

Ability to work in a high stress environment and under time constraints.

Ability to work within a diverse community required.

Must possess the traits of high-energy, compassion, attention to detail and accuracy, the ability analyze information and make accurate decisions, as well as an ability to work in a fast-paced environment.

Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit valleyhealthbenefits.com.