Patient Access Services Supervisor

Patient Access Services Supervisor

Bring your passion to Texas Health so we are Better + Together

Work location: Texas Health Southlake, 1545 Southlake Blvd Southlake, TX 76092

Work hours: Full Time; Days; 40 hours/week; Monday - Friday; 5am-1:30pm 

Patient Access Department highlights:

· The Patient Access Supervisor is a key member of the Patient Access Services team.

· Fast-paced environment that requires critical thinking when dealing with emergency situations. 

· Team-oriented work environment with expanded resources from other Patient Access areas.

Patient Access Services Supervisor

Bring your passion to Texas Health so we are Better + Together

Work location: Texas Health Southlake, 1545 Southlake Blvd Southlake, TX 76092

Work hours: Full Time; Days; 40 hours/week; Monday - Friday; 5am-1:30pm 

Patient Access Department highlights:

· The Patient Access Supervisor is a key member of the Patient Access Services team.

· Fast-paced environment that requires critical thinking when dealing with emergency situations. 

· Team-oriented work environment with expanded resources from other Patient Access areas.

Here’s What You Need

· High School Diploma or Equivalent required

· Associate degree preferred

· 3 years of related work experience required

· CHAA - Certified Healthcare Access Associate preferred upon hire

· CHAM - Certified Healthcare Access Manager preferred upon hire

· CPI - Crisis Prevention Intervention Training within 90 days required and maintained annually

What You Will Do

· Supervise employees assigned and act as a resource for assigned employees within the department.

· Review patient account errors and denials that pertain to the Insurance Verification's Department.

· Provide guidance to staff, which will enable them to perform necessary action to correct patient account. Distributes corrections and denials as appropriate.

· Maintain staff's productivity standards set by the department by pulling reports out of ONTRAC and triaging accounts to even out worklist.

· Maintain appropriate work schedules., ensures adequate staffing, and takes weekend calls as needed.

· Perform tasks and training of area in which he or she is assigned. Responsible for the design and implementation of system and entity policies related to data collections, patient and family education. Corporate Compliance program, patient rights and responsibilities, legal consents, release of information, medical staff bylaws and JCAHO, state and federal regulations.

· Completes other duties as assigned.

Additional perks of being a Texas Health (job title)

· Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student loan repayment programs as well as several other benefits.

· Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.

· Strong Unit Based Council (UBC).

· A supportive, team environment with outstanding opportunities for growth.

Texas Health Southlake has served the Southlake community and surrounding areas of Grapevine, Colleyville, Trophy Club, Westlake, Roanoke, and northeast Tarrant County since opening in 2004. As Southlake's first hospital, the facility offers a highly specialized surgical environment with 17 inpatient suites, six observation suites, six operating rooms, and a 24/7 emergency department.

Texas Health Southlake provides care across multiple surgical and medical specialties, including orthopedics, spine surgery, colorectal surgery, ENT, women's health, general surgery, internal and family medicine, imaging services, and emergency care. The hospital's spine surgery program performs more than 300 spine procedures annually and is supported by coordinated pain management, rehabilitation, and physical therapy services. Texas Health Southlake earned The Joint Commission's Gold Seal of Approval® for Advanced Certification in Spine Surgery (ACSS), recognizing excellence in quality outcomes, standardized clinical processes, and comprehensive patient care. The certification represents the highest level of Joint Commission recognition for spine programs and requires participation in a national spine registry and adherence to rigorous performance standards.

Texas Health Southlake has been recognized nationally for orthopedic and spine care and continues to maintain high patient satisfaction scores. The hospital has received U.S. News & World Report recognition for high-performing orthopedic procedures, including hip replacement and spinal fusion, and has earned numerous awards for patient experience, employee engagement, physician engagement, and clinical quality.

. 

If you’re ready to join us in our mission to improve the health of our community, then let’s show the world how we’re even better together!

Learn more about our culture, benefits, and recent awards.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org 

#LI – AM1  

Here’s What You Need

· High School Diploma or Equivalent required

· Associate degree preferred

· 3 years of related work experience required

· CHAA - Certified Healthcare Access Associate preferred upon hire

· CHAM - Certified Healthcare Access Manager preferred upon hire

· CPI - Crisis Prevention Intervention Training within 90 days required and maintained annually

What You Will Do

· Supervise employees assigned and act as a resource for assigned employees within the department.

· Review patient account errors and denials that pertain to the Insurance Verification's Department.

· Provide guidance to staff, which will enable them to perform necessary action to correct patient account. Distributes corrections and denials as appropriate.

· Maintain staff's productivity standards set by the department by pulling reports out of ONTRAC and triaging accounts to even out worklist.

· Maintain appropriate work schedules., ensures adequate staffing, and takes weekend calls as needed.

· Perform tasks and training of area in which he or she is assigned. Responsible for the design and implementation of system and entity policies related to data collections, patient and family education. Corporate Compliance program, patient rights and responsibilities, legal consents, release of information, medical staff bylaws and JCAHO, state and federal regulations.

· Completes other duties as assigned.

Additional perks of being a Texas Health (job title)

· Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student loan repayment programs as well as several other benefits.

· Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.

· Strong Unit Based Council (UBC).

· A supportive, team environment with outstanding opportunities for growth.

Texas Health Southlake has served the Southlake community and surrounding areas of Grapevine, Colleyville, Trophy Club, Westlake, Roanoke, and northeast Tarrant County since opening in 2004. As Southlake's first hospital, the facility offers a highly specialized surgical environment with 17 inpatient suites, six observation suites, six operating rooms, and a 24/7 emergency department.

Texas Health Southlake provides care across multiple surgical and medical specialties, including orthopedics, spine surgery, colorectal surgery, ENT, women's health, general surgery, internal and family medicine, imaging services, and emergency care. The hospital's spine surgery program performs more than 300 spine procedures annually and is supported by coordinated pain management, rehabilitation, and physical therapy services. Texas Health Southlake earned The Joint Commission's Gold Seal of Approval® for Advanced Certification in Spine Surgery (ACSS), recognizing excellence in quality outcomes, standardized clinical processes, and comprehensive patient care. The certification represents the highest level of Joint Commission recognition for spine programs and requires participation in a national spine registry and adherence to rigorous performance standards.

Texas Health Southlake has been recognized nationally for orthopedic and spine care and continues to maintain high patient satisfaction scores. The hospital has received U.S. News & World Report recognition for high-performing orthopedic procedures, including hip replacement and spinal fusion, and has earned numerous awards for patient experience, employee engagement, physician engagement, and clinical quality.

. 

If you’re ready to join us in our mission to improve the health of our community, then let’s show the world how we’re even better together!

Learn more about our culture, benefits, and recent awards.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org 

#LI – AM1