Part-Time Seasonal Ambassador - Winter Holidays

The Role
Liberty Science Center (LSC) is seeking energetic and customer-focused Part-Time Seasonal Guest Ambassadors to deliver extraordinary care to our visitors during the vibrant winter holiday season (November through January). As the primary point of contact for our guests, Ambassadors play a vital role in creating a safe, welcoming, educational, and unforgettable experience from entry to exit.

Working across dynamic galleries and special holiday experiences, Guest Ambassadors actively engage visitors, answer questions, resolve issues, assist with crowd control, and ensure public spaces remain pristine and safe. Seasonal Guest Ambassadors report directly to the Senior Manager of Guest Experience.

What You’ll Bring

We are looking for charismatic, enthusiastic, and reliable team members with a passion for exceptional customer service. To succeed in this role, you bring:

• Enjoy speaking in public and getting to know our visitors

• Take initiative and are quick to solve problems and offer creative solutions

• Work well within a team-based setting

• Possess strong judgment—you make decisions that keep the guest experience in mind and know when it is appropriate to refer to a supervisor

• Uphold a consistently high level of enthusiasm and energy whether it is a busy or slow day

• Thrive in an ever-changing, high-energy environment and demonstrate flexibility by following direction and adjusting to changing policies and procedures

• Love to have a good time! You are ready to play and interact with guests of all ages (heavy focus on children 3-13)

What You’ll Do

As a Seasonal Guest Ambassador, your core responsibilities will include, but are not limited to:

• Personally provide excellent, gold-standard customer service at all times in all areas throughout Liberty Science Center

• Greet and welcome guests as they enter the Science Center, assist throughout the building, and provide orientation and directions

• Provide high-quality, end-to-end care for LSC guests, including online ticket purchasers, walk-up customers, and LSC members at all operational ticketing stations

• Cultivate a positive and enriching experience for LSC guests by engaging visitors within galleries, answering questions, and sharing thorough, accurate knowledge of all LSC offerings, including exhibitions, theater shows, events, and programs

• Manage large crowds and queues calmly and efficiently

• Serve as an advocate for guests while promoting the interests of LSC by communicating effectively, ensuring a positive experience, and resolving visitor concerns to mutual satisfaction

• Oversee and monitor the condition, presentation, and safety of all public spaces, and assist with opening and closing procedures

• Present science topics in a clear and accessible manner to learners of all ages, adapting facilitation to meet individual needs

• Demonstrate leading performance that sets the standard for others, including stellar attendance and reliability, exceptional guest engagement, and a high level of professionalism

• Be present and on time for all scheduled shifts

• Contribute to a positive, team-based culture that embraces and advances shared goals through peer coaching and modeling

• Follow all LSC and departmental policies and procedures

• Serve as a leader in safety and cleanliness, assisting with overall maintenance and cleaning duties

• Assist in training new hires to meet the highest service standards

• Provide assistance with special events and programming as needed

• Maintain an accurate register throughout the day and successfully reconcile all on-site payments, check-ins, and ticket/voucher redemptions

• Facilitate interactive seasonal activities and holiday programming (e.g., Winter workshops, sock skating rink, telescope viewing, and assisting guests with gift wrapping in gift shops)

• Staff key seasonal exhibits, attraction stations, and visitor entry/exit areas

Desired Knowledge, Skills & Abilities

• Applied knowledge of superior guest experience standards

• Outstanding peer modeling, coaching, and training capabilities

• Strong teaming and collaboration skills

• Exceptional communication and de-escalation skills

• Creative and resourceful problem-solving skills

• Ability to work well as a team member or independently

Preferred Qualifications

• High school diploma or GED

• Prior success in the delivery of quality customer service in a fast-paced environment is a huge plus!

• Minimum Age requirement: 18 years

Classification & Schedule

This non-exempt, temporary part-time position runs from November through January and includes evening events (Holiday Evenings, After Darks). Shifts range from 4 to 8 hours. Overtime (>40 hrs/week) requires prior approval.

Physical & Environmental Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee must also be able to stand for long periods of time while working on the floors. The ability to lift 30 pounds is required. The position requires the ability to walk on concrete floors, climb stairs,

bend/lift/stretch, tolerate high levels of noise, navigate crowds, and publicly speak. This role also requires the ability to work outdoors, including walking on uneven ground and being exposed to varied weather elements.

**Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions to the extent that LSC may do so without undue hardship. The term “qualified individual with a disability” means an individual who with or without reasonable accommodation can perform the essential functions of the position.

LSC’s Work Culture at a Glimpse

LSC prides itself on fostering a culture that enables all employees to experience a sense of pleasure, passion, and purpose while in the workplace. We believe in embracing and driving change, inspiring fun and learning, and creating a positive and family friendly team spirit. Our differences as individuals (race, gender, age, cultural heritage, physical ability, education and lifestyle) are an asset and contribute to our ability to drive innovation. Lastly, at the heart of our work culture is the commitment to delivering a “wow factor” through our exceptional customer service to not only our guests but also one another.

Compensation & Benefits

The Seasonal Guest Ambassador position is compensated at a rate of $18.50/hour. Liberty Science Center also provides perks for all eligible part-time employees, including:

• Paid sick time

• 25% discount for staff in the LSC store

• 15% discount in the Cosmic Cafe

• LSC Family Membership

• Free parking

Liberty Science Center is an equal opportunity employer committed to fostering an inclusive and innovative environment with the best employees. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, military service, marital status, or any other protected status in accordance with applicable law.

We know that you may not check every single box in this job description. If you are passionate about our mission and interested in this role, we encourage you to apply even if your experience doesn’t perfectly align with every requirement listed.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.