OTA - Campaign Management

This is a unique opportunity to be part of the over-the-air (OTA) software updates team at Mercedes-Benz Research & Development India, dedicated to the development, provision and diagnosis of OTA updates, which enable vehicle owners to enjoy the latest functions and improvements conveniently and efficiently.

Experience range: 6 - 10 years

Work location: Bengaluru

Job description

Role: OTA Update Campaign Manager

· The OTA Update Campaign Manager ensures the correct preparation, implementation, evaluation and monitoring of the corresponding campaigns (Development, System Integration, Production, Post Production, Customer Campaigns)

· Also responsible for 3rd level support in the context of the Mercedes me connect support concept and for processing the customer tickets assigned to the “Software Update” service

· Developing OTA campaigns for customers, quality management (QM), and validation studies

· Creating and managing OTA update packages of varying complexity

· Assure quality of the rules with the aid of the product data documentation by the Development department in a system-supported manner

· The OTA Update Campaign Manager defines key performance indicators with the OTA working group for each campaign as a basis for monitoring and successful implementation of the OTA update

.

Role: OTA update package/content manager

· The OTA update package/content manager is a technical role with responsibility to provision correct and OTA release compliant update packages for OTA update campaigns

· Familiar and hands-on skills to run queries, read / validate update rules at database level

· Responsible for 3rd level support in the context of the Mercedes me connect support concept and for processing the customer tickets assigned to the “Software Update” service

· Work closely with Component managers / BTVs of ECU parts towards update package preparation

Role: End to End responsible

· Responsibility of the E2E STAR2/3/3M OTA Update Functionality

· "SV" - System Verantwortung for the system "Softwareupdate" in all STAR2/3/3M carlines

· "CFO Softwareupdate" for the Mercedes me connect service for all STAR2/3/3M carlines

Skills

The roles mentioned above will require the candidate(s) to collaborate effectively with geo-diverse and cross-functional internal teams, departments, stakeholders, as part of the regular way of working.

Language

· Strong written and oral communication is a must, primary language English

· German A2 (Elementary Level) will be a plus

Coordination, Process and Project Management

· Strong process and project management skills is a must

· Overseeing the campaign execution process, from pre-campaign phases to full market rollouts

· Coordinating between interdisciplinary teams for campaign validation and implementation

· Regular tracking & upkeep of milestones, report out on overall progress to wide stakeholder bae and ensuring governance standards are met on the project/program level

Data and Reporting

· Handling comprehensive reporting and data analysis (using excel and other in-house applications) of ongoing OTA measures

· Utilizing platforms like SCC and OTA Data Warehouse for evaluation using tools such as the SCC Software Update Campaign Management Cockpit and other OTA technologies

· Metadata of field measurements

· Validate Data quality of reports

· Support special request reporting demands

Organizational topics

· Steer OTA update working group as a key stakeholder for OTA cloud

· Participate in OTA roadmap meetings, OTA rollout reviews with management & work groups

· Monitoring JIRA checklist