Organizational Systems Knowledge Coordinator
Boston, MA, United States3d ago
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About the role
The role serves as the organization’s primary steward of institutional knowledge, ensuring that staff understand how core technologies, data flows, digital processes, operational processes, and policies function across the enterprise – and why things are the way they are. Acting much like an organizational librarian, this position curates, organizes, and disseminates information about the entire end-to-end constituent service delivery landscape. The incumbent defines and maintains a comprehensive catalog of system documentation, data dictionaries, integration maps, and user guidance, ensuring that institutional knowledge is preserved, accessible in both design and content, and consistently communicated at the right level of detail for a given audience.
ESSENTIAL FUNCTIONS:
Develop and maintain an organized repository of workforce system resources, including system overviews, integration diagrams, data‑flow maps, service design artifacts, policy interpretation, and process documentation.
Document how data moves through the organization, where it originates, how systems rely on one another, and what dependencies affect operations, reporting, and decision‑making.
Capture tacit knowledge from IT, program, and operations staff and translate it into accessible, structured documentation.
Provide clear, librarian