Operator-Call Center

Responsibilities:

Responsible for maintaining operator desk organized, greeting clients, scheduling appointments, providing resources to patients.

Specific Duties:

• Excellent Customer Service
• HIPPA Compliant
• Answer, direct calls, take messages and forward to appropriate
• Navigate effectively through Valley Community Healthcare E H R system
• Schedule appointments for several Departments
• Verify Insurance eligibility
• Perform a variety of clerical duties involved in greeting and directing patients, making appointments, and providing information to assist patients in obtaining clinic services.
• Provide information to patients on such matters as services, charges and routine treatment procedures.
• Make appointment through our E H R Patient Portal
• Perform other related duties incidental to the work described herein.

  *Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company.

Qualifications

Minimum Qualifications:

Must have good telephone skills. Ability to work well with a variety of people. Ability to handle multiple tasks. Bilingual English/Spanish and experience working in a medical facility beneficial.