Operations Manager

Job Description:

Who We Are:

At Cart.com, we're defining the future of commerce. 

Founded to solve the growing complexity of modern commerce, Cart.com helps businesses simplify how they sell, fulfill, and deliver products to their customers. We bring together technology, services, and logistics infrastructure into one connected platform, making it easier for organizations to grow, operate efficiently, and navigate an increasingly fragmented commerce landscape. 
 

We work with brands, retailers, manufacturers, and public sector organizations to support every stage of the customer journey, from ecommerce and order management to fulfillment, distribution, and delivery. By combining software, expertise, and a nationwide logistics network into a unified solution, we help our customers move faster, operate smarter, and scale with confidence. 
 

But what truly sets Cart.com apart is our people. We're builders, problem-solvers, and innovators who thrive on turning big challenges into meaningful outcomes for our customers. Every day, we're helping shape the future of commerce while creating opportunities to learn, grow, and make an impact.  
 

If you're energized by solving complex problems, collaborating with talented teammates, and helping build what's next, we'd love to hear from you.

Cart.com Milestones

• Founded in 2020 with a vision to build the first truly unified commerce platform.

• Achieved unicorn status with a valuation exceeding $1 billion. 

• Raised more than $475 million to support continued growth and innovation

• Expanded a nationwide commerce and logistics network that helps organizations scale, fulfill, and grow across channels. 

• Recognized by Inc.'s Power Partner Awards for helping businesses grow and scale. 

• Recognized as an award-winning employer for four consecutive years, reflecting our commitment to building an environment where talented people can grow, innovate, and make an impact.

Our values: Cart.com is building a company that is committed to living out these 6 core values:

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.

• Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.

• Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.

• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.

• Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.

• Remember to be human: We work hard, but we leave room for the people, places and things that we love

 
AI is part of how we work. It's not doing the hiring. 
 
We'll use AI in parts of our process and we think you should feel free to use it too — for research, prep, whatever helps. But our interviews exist to meet you, not your best AI-assisted draft. Real people make every call here. Any questions about how this works, just ask.

Onsite: 
This position is open to applicants or individuals who are located in or around  Longview, TX and able to work 1st shift schedule with flexibility for longer hours based off of business and peak

The Role: 

The Operations Manager leads daily fulfillment and distribution center operations, ensuring safe, efficient, and consistent execution against operational, financial, and client expectations. Depending on the size and complexity of the facility, this leader may oversee one or more operational functions, shifts, client programs, and frontline leadership teams.

Leading through Operations Supervisors and other frontline leaders, the Operations Manager sets clear priorities, establishes accountability, removes operational barriers, and ensures teams have the direction and resources needed to deliver results. This is a visible, hands-on leadership role that requires strong floor presence, sound decision-making, urgency, and the ability to develop leaders while maintaining ownership of the overall operation.

What You’ll Do:

• Lead and develop Operations Supervisors and other frontline leaders, establishing clear expectations and accountability for safety, quality, service, productivity, and team performance.

• Provide coaching, feedback, and development to strengthen supervisor capability and build a strong leadership bench.

• Maintain a visible presence throughout the operation, regularly engaging with frontline leaders and associates to understand performance, identify barriers, and drive timely resolution.

• Oversee assigned fulfillment and distribution activities, which may include inbound, outbound, inventory, order fulfillment, shipping, receiving, and value-added services based on the operation.

• Translate site and client priorities into actionable operating plans and ensure frontline leaders have the staffing, resources, information, and support needed to execute.

• Monitor operational performance using relevant KPIs such as safety, quality, accuracy, productivity, labor utilization, throughput, backlog, cost, on-time shipment, and service levels.

• Lead regular performance reviews with frontline leaders, using operational data to identify trends, determine root causes, establish corrective actions, and ensure sustained follow-through.

• Support site-level financial performance by managing labor, overtime, productivity, supplies, and other controllable operating expenses within established targets.

• Develop and execute labor plans based on expected volume, workload, productivity targets, client demand, and operational requirements.

• Adjust staffing, labor, and resources as operating conditions change to protect safety, service, quality, productivity, and cost.

• Respond with urgency when performance falls behind plan, establishing clear priorities, ownership, recovery actions, and follow-through.

• Make sound operating decisions under pressure, balancing safety, quality, service, cost, and business impact while appropriately escalating issues when needed.

• Partner with clients and internal stakeholders, as applicable, to review performance, resolve service concerns, prepare for changing demand, and support strong working relationships.

• Collaborate with functions such as Inventory Control, Engineering, Continuous Improvement, Human Resources, Safety, IT, Transportation, and other site or corporate partners to achieve operating goals.

• Lead or support new client implementations, process changes, system changes, operational launches, and other site initiatives as applicable. 

• Identify and implement continuous improvement opportunities that strengthen standard work, productivity, quality, capacity, cost performance, and the client experience. 

• Ensure standard operating procedures are established, communicated, followed, and updated as operational requirements change. 

• Maintain accurate operational records and reporting, including relevant labor, productivity, quality, cost, training, attendance, and performance data. 

• Oversee the selection, onboarding, training, performance management, and development of frontline leaders and operational team members. 

• Hold leaders and teams accountable for performance expectations, company policies, attendance standards, and consistent follow-through. 

• Foster a collaborative, performance-focused work environment built on clear communication, recognition, accountability, teamwork, and respect. 

• Promote and maintain a safe working environment by reinforcing safe work practices, addressing hazards, ensuring timely incident reporting, and supporting corrective and preventive actions. 

• Support peak periods, inventory events, client launches, volume fluctuations, and other business-critical operating periods as applicable. 

• Serve as a key operational leader for the facility, providing leadership coverage and decision-making support based on site needs. 

• Perform other duties as assigned. 

Who You Are: 

• A leader of leaders who can set direction, develop frontline leadership, and create accountability without needing to personally manage every frontline activity. 

• A visible and engaged operator who stays connected to floor conditions, team performance, and business requirements. 

• A decisive problem solver who can prioritize quickly, communicate clearly, and take ownership of operating outcomes. 

• A disciplined executor who establishes clear priorities, owners, expectations, and follow-through. 

• A data-driven leader who uses operational metrics to understand performance, identify root causes, and improve results. 

• A strong communicator who can effectively engage hourly associates, frontline leaders, site leadership, clients, and cross-functional partners. 

• A collaborative leader who works across functions to remove barriers and achieve shared operating goals. 

• A people-focused leader who balances performance expectations with coaching, development, recognition, and accountability. 

• Comfortable operating in a fast-paced environment where priorities, volume, staffing, and business needs may change quickly. 

• Motivated by safety, service, quality, operational performance, continuous improvement, and developing strong teams. 

What You’ve Done: 

• 5+ years of progressive leadership experience in fulfillment, warehouse, distribution, manufacturing, or another high-volume operating environment. 

• 3+ years of experience leading and developing Operations Supervisors, frontline leaders, or comparable people leaders. 

• Experience managing a significant area of operational responsibility, such as a department, shift, client program, production area, or combination of operational functions. 

• Experience managing labor planning, productivity, service, quality, and operational performance. 

• Demonstrated success improving results through leadership development, accountability, problem solving, process improvement, and data-driven decision-making. 

• Experience using a Warehouse Management System (WMS) or comparable operating system along with performance reporting tools to manage workflow, inventory, labor, and operational results. 

• Experience managing against relevant operational KPIs such as productivity, labor utilization, quality, accuracy, throughput, service, and cost. 

• Experience with performance management, hiring, training, coaching, and development within an operational workforce. 

• Ability to work a schedule aligned with the needs of the facility and business, including additional or alternative coverage during peak or business-critical periods when required. 

Preferred/Ideal Experience: 

• Experience in a 3PL, multi-client, ecommerce, retail, or fulfillment environment. 

• Experience supporting DTC, B2B, retail, wholesale, small-parcel, or other fulfillment models. 

• Experience operating in a high-volume or high-SKU environment. 

• Experience with warehouse automation, material-handling systems, or other fulfillment technology. 

• Experience supporting client implementations, operational launches, facility expansions, or peak-season readiness. 

• Experience with continuous improvement methodologies and tools such as Lean, Six Sigma, root-cause analysis, standard work, 5S, or Kaizen. 

• Bachelor’s degree in Operations Management, Supply Chain, Logistics, Business, Engineering, or a related field. 
  
  

Physical Work Environment:

• Ability to work weekend 1st shift schedule

• Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).

• Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items)

• Able to maintain attention and concentration for extended periods of time

• Able to work overtime including extended schedules during peak seasons.

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.