Office Manager - Cardiology Arrhythmia

The Office Manager in Cardiology will drive excellence in office operations, patient satisfaction, physician and staff performance and satisfaction, and lead change through process improvement and operational strategy.
Key Responsibilities Include:
• Oversees all activities of the assigned operational practice - provides leadership and direction to direct reports and providers, and acts as positive role model
• Serves as member of leadership team - collaborates on organizational business issues, communicates appropriate messages, and supports and drives corporate initiatives
• Track and report on all practice financials, including A/R, charge management, RVU, income by CPT code, place of service, physician, and others.
• Drives the development and execution of short- and long-term business plans and corresponding budgets by collaborating with physician leadership and corporate administration in strategic planning and marketing for the practice.
• Executes business plans by assigning accountability to appropriate staff and/or physicians, monitoring progress, making appropriate adjustments, and finding solutions to obstacles.
• Continuously identifies and implements ways to maximize efficiency, productivity and resource allocation. Oversee ordering medical supplies and manage office inventory.
• Evaluates workflow and performance to maximize productivity/efficiency and ensure quality service. Manage patient and procedure scheduling, including coordination of doctors’ schedules.
• Drives improvement efforts through effective staff and provider involvement, project management, and communication Implements changes and keeps staff and providers up to date with clear and concise communications.
• Develops, implements, and documents policies, procedures, and protocols that ensure compliance with all internal policies and external regulations.
• Ensures requisite staffing levels, and monitors attendance, time reports and payroll adjustments. Supervise staff hiring, terminations, vacation and sick time.
• Ensures excellent customer service levels as measured by patient, staff, and provider satisfaction surveys. Communicate with patients and referring physicians/offices regarding inquiries and complaints.
• Coordinate and oversee outside chart audits.
• Participates in inter-departmental meetings and serves as liaison to outside hospitals. Ability to relate effectively between the office and hospital departments in regard to billing, scheduling and authorizations.