Night Auditor and Porter - Sheraton Heathrow Hotel

Night Auditor and Porter

Sheraton Heathrow Hotel

At Sheraton, we believe in the power of We. For generations, our hotels and people have been part of communities around the world, creating places where everyone feels welcome and connected. That same spirit shapes our culture, where collaboration matters, every contribution counts, and we succeed by supporting one another. Whether you are welcoming a guest, supporting a colleague or helping your local community thrive, you have an important role to play.

As part of the Marriott International family, Sheraton offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Position Summary

The Night Auditor & Porter is responsible for delivering exceptional guest service throughout the night while ensuring the smooth operation of Front Office and overnight hotel activities. This role combines guest-facing responsibilities with financial auditing duties, supporting guests, maintaining operational standards, and ensuring accurate overnight reporting and reconciliation processes.

What you'll do

• Welcome guests with a warm, friendly, and professional attitude throughout the night.
• Manage late check-ins and early check-outs efficiently and accurately.
• Respond promptly to guest enquiries, requests, phone calls, emails, and other communications.
• Resolve guest concerns and deliver exceptional customer service at all times.
• Complete the nightly audit process and ensure financial records are accurate.
• Reconcile daily revenue, guest accounts, cash, card, and payment transactions while preparing daily financial and operational reports.
• Investigate and report financial discrepancies identified during the audit process.
• Assist guests with luggage, transportation requests, room deliveries, public area inspections, and overnight operational support activities.

What you'll bring

• Previous hotel reception, Front Office, night audit, or hospitality experience is desirable.
• Excellent customer service and communication skills.
• Good numerical skills with strong attention to detail.
• Ability to work independently and confidently make decisions during overnight shifts.
• Basic computer skills, including Microsoft Office. Experience with hotel systems is advantageous, although full training can be provided.
• Reliable, flexible, and able to work five overnight shifts per week, including weekends and public holidays.

Our Benefits

At Marriott, we put people first — it’s one of our distinctive core values.

• Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott’s portfolio of 30+ hotel brands and 9,500+ properties worldwide.
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• Competitive salary of £27,316 plus night allowance.
• Uncapped upsell and guest referral incentives.
• Complimentary car parking worth up to £1,300 per annum.
• Complimentary uniforms and dry cleaning worth up to £1,000 per annum.
• Dental and eye care benefits worth up to £1,000 per annum.
• Paid meal breaks and complimentary meals while on duty.
• Team-spirited colleagues and supportive management.
• Wellbeing programmes.
• Learning and development opportunities.
• Discounts on hotel accommodation and food & beverage.
• Recognition programmes and inspiring career mentors.
• Friendly and vibrant team atmosphere.
• Access to a network of business leaders who support development and career growth.
• Global career opportunities and international transfers with the world's leading hospitality company.

Our award-winning culture

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

LEGAL DISCLAIMER

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.