Mgr-Spa

JOB SUMMARY

The Spa Manager is responsible for overseeing the daily operations of the Spa, ensuring exceptional guest experiences, high service standards, and efficient department performance. The role includes managing the Spa team, coordinating treatments and services, overseeing reservations and reception, and maintaining the cleanliness, presentation, and overall operation of the Spa.

The Spa Manager is also responsible for monitoring departmental expenses, managing supplies and equipment, supporting team development, and ensuring compliance with W Hotels and Marriott standards.

CANDIDATE PROFILE

Education and Experience

• Bachelor's degree in Hospitality Management, Business Administration, Wellness, Spa Management, or a related field; alternatively, a recognized professional certification or diploma in Spa Management, Wellness, or a related discipline.
• At least 2 years of experience in Spa operations, wellness, hospitality, or guest services. Previous experience managing or supervising a Spa team is an advantage.
• Fluent Hebrew and good command of English, both spoken and written. Additional languages are an advantage.
• Strong leadership and interpersonal skills, excellent guest service orientation, organizational abilities, commercial awareness, and the ability to manage multiple priorities in a dynamic environment.

CORE WORK ACTIVITIES

• Oversee the daily operations of the Spa, including treatment rooms, reception, reservations, and guest facilities.
• Lead, supervise, and support the Spa team, ensuring professional service and adherence to hotel standards.
• Ensure an exceptional guest experience, personally handling feedback, requests, and complaints when necessary.
• Manage Spa reservations, treatment schedules, and coordination between therapists and reception.
• Monitor inventory, supplies, equipment, uniforms, and the overall cleanliness and presentation of the Spa.
• Monitor departmental expenses and payroll, and support the achievement of budget and operational targets.
• Recruit, onboard, train, coach, and develop team members in coordination with Human Resources.
• Ensure compliance with hotel policies, health and safety requirements, and Marriott brand standards.
• Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.