Mental Health Technician (53348)

https://info.flclearinghouse.com

Position Summary:

The Mental Health Technician provides support for medical services by assisting with treatment plans; treatment plan reviews; patient assistance programs; IDP, outcomes; authorization overrides; follow-ups, State paperwork and referrals. Conducts face-to-face visits; handles medical service related telephone calls with individuals receiving medical outpatient mental health services. Perform other duties as assigned.

            

Essential Job Functions:

 

Coordinate with doctor and participates in medical treatment planning and reviews; consults with each patient concerning attainment of treatment plan goals and objectives.

• Order medications as requested by medical staff/doctor
• Maintains medication inventory
• Records/maintains medication samples and IDP
• Complete required state and intake paperwork
• Back up front office/reception. Assist with scheduling appointments, super bills/payments, answering phones.
• Complete and comply with Request for records
• Responsible for maintaining the patient's chart in compliance with State, CARF, Medicaid, and other rules and standards.
• Attend and participate in training activities, staff meetings, and supervisory sessions.
• Participate in Quality Improvement activities and committee assignments as requested.
• Ability to communicate appropriately and effectively with members of a multidisciplinary team.
• Ability to organize, interpret and communicate data in a comprehensive and effective manner.
• Knowledge and understanding of Medicaid, CARF and Department of Children and Families rules and regulations.
• Ability to communicate information effectively in both oral and written formats.
• Ensure that if a psychiatric evaluation is being billed on a SAL that there is a note on the psychiatric evaluation
• Assists in taking vitals of patients.
• Assists in prepping patient for appointment
• Assists psychiatrist as needed.
• Participate in case conference
• Completes all orientation and mandated training activities, including E-Learning Courses, within required timeframes, and in accordance with the criteria established for this position.
• Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation;
• Perform any other duties as assigned.

Qualifications

 

Essential Qualifications:

Certifications/Licensures:

• Not applicable

Education:

• Graduation from an accredited four-year college with a degree in Addiction Counseling, Criminal Justice, Social Work, Psychology or related social science field is preferred
• High School Diploma or equivalence issued by a state department of education is required

Experience and Competencies:

• One (1) year of experience working in medical office is required.
• Six (6) months of experience working in a Mental Health/Substance Abuse agency is preferred
• Bilingual is preferred;
• Maintains confidential files and records
• Working knowledge of behavioral health terminology
• Medical Terminology and understanding, written and verbal communication skills and administrative and clerical skills.
• Ability to react appropriately in a Medical/Psychiatric emergency.
• Ability to demonstrate empathy and compassion for consumer during Med/Psych crisis
• Ability to comply with all statutory requirements and professional/ethical responsibilities concerning confidentiality.
• Ability to demonstrate respect in all dealings with consumers.  Takes time to make sure that consumers understand communications.  Deals with other staff in a respectful and collegial fashion.
•  Ability to seek direction from Supervisor when appropriate.
• Knowledge of WestCare Mission, goals and values
• Knowledge of Incident Reporting
• Knowledge of HIPAA, Professional Ethics, Consumer Rights and Confidentiality
• Familiarity with WestCare services and programs
• Understanding of issues related to cultural identity, ethnic background, age, developmental level, gender and sexual orientation in prevention, intervention and treatment.
• Demonstrates ability to work effectively with culturally diverse staff and consumers
• Demonstrates respect for an individual’s cultural and ethnic values when interacting with them
• Articulates a working definition of trauma
• Understands the impact of trauma
• Understands re-traumatization
• Demonstrates a high degree of dependability.
  • Maintains a good attendance record.
  • Observes working hours
  • Shows flexibility and is responsive to requests from supervisor
  • Works independently with minimal supervision
  • Exhibits characteristics of good workmanship, and integrity on the job
  • Work time is always productive
• Demonstrates ability to establish and maintain effective working relationships with consumers, co-workers, external partners, and  regulatory agencies
  • Is courteous to consumers, staff, and all others.
  • Demonstrates tact at the appropriate time.
  • Cooperates with others both within and outside WestCare.
  • Works well with supervisor; accepts direction and supervision
  • Maintains a positive attitude toward work
• Ensures and maintains a safe working environment.
  • Work area is clean and orderly.
  • Verbalizes, understands and adheres to agency safety procedures.
  • Demonstrates appropriate use of Unusual Incident Reports, in accordance with the Center’s reporting procedures
• Presents a positive personal image
• Dresses and maintains a professional demeanor
• Excellent communication skills;
• Ability to exercise good judgment and discretion;
• Ability to work well in a team environment;
• Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality;
• CPR Certification, First Aid Certification and an annual Tuberculosis test.

 

Working Conditions:

• Work is primarily performed in an office or residential treatment setting

 

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