Manager, Systems Reliability Engineering (MGMT)
Bengaluru, KA, India18h ago
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Skills
About the role
About the role:
- Lead, coach, and develop a team of reliability engineers and support professionals responsible for business-critical Distribution & Logistics platforms.
- Own service performance, operational KPIs, SLA achievement, incident response effectiveness, and continuous improvement initiatives across assigned systems or regions.
- Drive disciplined execution of incident, problem, change, release, knowledge, and service transition management processes.
- Partner with operations, engineering, cybersecurity, infrastructure teams, vendors, and third-party logistics providers to ensure reliable and efficient business operations.
- Use operational metrics, service trends, and AI-enabled insights to reduce incident recurrence, improve support effectiveness, and strengthen production readiness.
About You
- 7+ years of experience in technology operations, application reliability, service management, enterprise application support, or supply chain technology environments.
- Experience leading teams and managing operational outcomes, including service performance, vendor relationships, and support delivery for business-critical systems.
- Strong knowledge of incident, problem, change, release, and knowledge management practices within a complex technology environment.
- Experience using operational metrics, dashboards, service reviews, and trend analysis to improve reliability, efficiency, and customer outcomes.
- Experience managing teams or support models for Warehouse Management Systems (WMS), Transportation Management Systems (TMS), Warehouse Control Systems (WCS), Labor Management Systems (LMS), Workforce Management Systems (WFM), middleware, SAP integrations, reporting, or observability platforms.
- Experience with Manhattan, Centiro, MuleSoft, Talend, SAP, ServiceNow, Microsoft Power BI, Tableau, SQL Server, Oracle, Snowflake, Microsoft Azure, warehouse automation, or high-volume global distribution center operations.
- Experience with peak-season readiness, major incident governance, operational command centers, disaster recovery, business continuity, vendor governance, third-party logistics (3PL) transitions, or global support operating models.
- Experience supporting warehouse, transportation, logistics, or enterprise platforms, with the ability to balance business priorities, operational risk, and service quality.
Benefits
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered.
Here's a small snapshot:
· Complimentary preventive health check-up for you & your spouse
· OPD coverage
· Best in class leave plan including paternity & family care leaves
· Counselling sessions to prioritize mental well-being
· Exclusive discount vouchers on Levi’s products
We are an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.
To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.