Manager of Philanthrophy Operations

Champions for Children Organization Statement

Champions for Children prevents child abuse and neglect by strengthening families and helping them build positive childhood experiences. From prenatal through school-age, our evidence-based, nationally accredited family education fosters healthy child development by enhancing practical skills, confidence, and connections to essential resources.

Our Mission

Champions for Children’s mission is to support healthy child development by empowering families through education, coaching, and strong family and community connections.

Our Vision

Children are safe, loved, and surrounded by strong, supportive families.

Position Summary:

The Manager of Philanthropy Operations is responsible for the strategic oversight and hands-on management of the operational systems that support Champions for Children’s philanthropy efforts. This position serves as both the primary subject matter expert and operational lead for donor data management, CRM administration, gift processing workflows, direct mail and annual appeal execution, financial reconciliation processes, and philanthropy reporting systems. This role ensures the accuracy, integrity, and consistency of all donor and revenue data across platforms while actively managing day-to-day operational workflows that support philanthropy activities. The Manager exercises independent judgment in designing, implementing, and continuously improving operational systems and processes, resolving complex data and reconciliation issues, and determining appropriate approaches to data coding, reporting, and workflow prioritization. In addition, this position analyzes philanthropy performance data across all giving channels and campaigns, including direct mail and annual appeals, to support decision-making, ensure accurate reconciliation of results, and identify trends that inform strategy. The Manager recommends enhancements to systems and processes and serves as a key liaison between Philanthropy, Finance, and external vendors to ensure operational execution supports both immediate needs and long-term organizational sustainability.

Essential Functions:

Philanthropy Operations, Financial Reconciliation & Reporting

• Serve as operational lead for philanthropy revenue integrity, overseeing and executing systems and processes that ensure accurate reconciliation of philanthropy revenue, pledges, and budget performance in partnership with Finance, including monthly year-to-date reporting for leadership.
• Ensure ongoing alignment between Raiser’s Edge and Finance systems to accurately track gifts, commitments, and revenue recognition across all philanthropy activities.
• Perform ongoing validation of gift data across campaigns and giving channels, identifying and resolving discrepancies to ensure accuracy of reported results.
• Manage donor acknowledgment workflows end-to-end, including letter generation, distribution, tracking, and quality assurance to ensure timely and consistent donor recognition.
• Monitor philanthropy performance metrics across all campaigns
• Establish and maintain operational standards for donor data management, gift processing, acknowledgment procedures, and reporting practices.
• Review and ensure consistency in gift coding, donor commitments, and revenue tracking methodologies across systems.

Philanthropy Team Coordination

• Develop weekly Philanthropy Team meeting agendas and supporting materials in partnership with the Director of Philanthropy, ensuring alignment with operational priorities, deadlines, and performance updates.
• Maintain and manage the Philanthropy team annual calendar, tracking key philanthropy deadlines, deliverables, and cross-functional action items to ensure timely execution of all activities.
• Participate in Philanthropy Team meetings and 1:1 meeting with the Director of Philanthropy, contributing operational updates, data insights, and follow-up accountability tracking.

Donor Database Management (Raiser’s Edge)

• Serve as primary administrator and subject matter expert for Raiser’s Edge, overseeing data entry, record management, query development, exports, reporting, and online donation form functionality.
• Maintain donor and constituent record integrity through ongoing data governance practices, including data entry standards, updates, validation, and quality control processes.
• Design and generate CRM reports, dashboards, and data extracts to support philanthropy operations, campaign performance tracking, and leadership decision-making.
• Maintain and oversee consistent documentation of solicitor assignments, constituent engagement activities, actions, and notes to ensure accurate relationship tracking across the organization.

Direct Mail Appeals Leadership

• Own and lead the full lifecycle of all direct mail and online donor appeals, from initial planning and strategy through production, deployment, results analysis, and reconciliation, with accountability for successful execution from start to finish.
• Develop campaign timelines, mailing lists, and donor segmentation strategies using Raiser’s Edge data, proactively driving the work forward to ensure deadlines and fundraising objectives are met.
• Lead development of appeal copy and messaging in partnership with the Director of Philanthropy, taking primary responsibility for moving content from concept through final approval and production.
• Direct and manage printers, mail houses, and other external vendors, ensuring accurate data and specifications, quality control, timely production, and successful delivery.
• Lead post-campaign reporting and analysis, including tracking results, evaluating campaign and segment performance, and reconciling results across Raiser’s Edge and finance systems.

Events/Fishing Tournament

• Manage sponsor renewal processes, including tracking gift history, preparing and sending renewal materials, and identifying opportunities for upgraded sponsorship support.
• Oversee tracking event revenue/expenses, and donor acknowledgment in coordination with finance and philanthropy operations systems.
• Provide recommendations and escalation of new or expanded sponsorship opportunities to the Director of Philanthropy, based on giving data and relationship history.

Qualifications

Qualifications:

• Bachelor’s degree.
• 3 years of experience in a similar position
• 3 years of experience with Raiser's Edge required
• Strong understanding of donor database management and fundraising operations
• Experience with direct mail execution, and donor communications strongly preferred
• Ability to manage multiple deadlines and coordinate across teams and vendors
• Strong attention to detail, particularly in data integrity and financial reconciliation
• High integrity, discretion, and judgment in handling sensitive information.
• Strong project management and process improvement orientation; ability to prioritize and execute in a dynamic, service-focused environment.
• Proficiency in Microsoft 365 Office products and SharePoint.
• Must have a reliable car, active auto insurance, and valid Florida driver’s license.
• Must be able to successfully complete a Level 2 criminal background check, motor vehicle records check and drug screening.

Physical Requirements:

Possess good hearing, ability to speak clearly and effectively, frequent use of hands, voice and hearing. Ability to walk, stand, climb stairs, kneel, bend, reach, and manipulate objects; move materials up to 10 pounds on a regular basis; infrequently require moving materials weighing up to 40 pounds.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. The organization will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position.  If you need assistance to accommodate a disability, please contact HR.

This is a hybrid engagement requiring an on-site presence at Champions for Children’s main office at least one day per week. The Manager must also be available for occasional travel throughout the Tampa Bay area and may be required to attend meetings, special events, or work at other locations as needed.

COMPENSATION AND BENEFITS:

HOLIDAYS – Eligible Employees: PT/FT 25 hours and above
Champions grants 16 paid holidays each year :New Year's Day, Martin Luther King Day, Mindfulness Monday (3/13), Memorial Day, Juneteenth, July 4th, Labor Day, Veterans Day, Thanksgiving and the day following, Christmas Eve and Christmas Day, a Birthday Holiday, and 3 Floating Holidays (prorated for new employees).

PAID TIME OFF - Eligible Employees: PT/FT 25 hours and above
Champions offers Paid Time Off (PTO) to be used for vacation, illness, and personal time. New employees accrue PTO with each pay period at a rate equivalent to 15 days per year. PTO benefits increase on the 2nd, 5th, and 10th work anniversaries.