Manager of Consumer Insights and Experience

• Location: Remote

• Department: Consumer Experience

• Schedule: Day shift l Full-time

• Eligible for an annual bonus incentive

• CX Research & Program Management: Oversee day-to-day consumer experience research, continuous listening programs, and cross-functional data integration.

• Advanced Analytics & Journey Mapping: Conduct driver, journey, and text analyses to pinpoint friction points and sentiment drivers across patients, consumers, and caregivers.

• Team Leadership & Development: Manage and mentor insights analysts to ensure technical rigor and strengthen capabilities in data modeling, visualization, and reporting.

• Cross-Functional Strategy: Partner with clinical and operational teams to convert consumer insights into actionable improvements in patient care and processes.

• Modern Tooling & Executive Activation: Leverage AI and advanced analytics tools to deliver executive-level reporting and accelerate operational performance initiatives.

Licensure / Certification / Registration

• Required Credential(s):

  • None Required.

Education

• High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. 3 years of leadership or management experience preferred.

Additional Preferences

• 5+ years of combined experience in Agency and Client research
• 3+ years of leadership experience
• Experience leading Customer / Consumer insights research or measurement programs

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

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