Manager - Metrics - Analytics and Reporting

Company:

Mercer

Description:

Job description

Role: Vendor invoice processing : This role supports end-to-end vendor invoice processing with a focus on accuracy, timeliness, and strong cross-functional coordination across upstream and downstream stakeholders.

Key responsibilities

• Process vendor invoices end-to-end including validation, coding, and routing for approvals as per policy and SLA.
• Perform 2-way / 3-way match activities as applicable (PO, goods receipt / receipting, and invoice).
• Review invoice details for completeness and accuracy (vendor details, tax, amounts, supporting documents) and resolve exceptions.
• Understand and work with PO, Budget, PR (purchase requisition), and Receipting concepts to ensure compliant processing.
• Coordinate proactively with upstream and downstream teams (requestors, buyers, approvers, procurement, finance) to unblock issues and close transactions.
• Use I-Procurement (and related P2P tools) to track requisitions, POs, receipts, and invoice status.
• Maintain clear documentation of exceptions, follow-ups, and resolutions; ensure audit-ready records.
• Identify process gaps and propose/execute improvements to streamline steps, reduce rework, and improve cycle time.
• Prepare periodic trackers / MIS and support reconciliations and aging follow-ups.

Required knowledge and skills

• Working knowledge of I-Procurement (navigation, requisition-to-PO flow, tracking, and basic troubleshooting).
• Strong understanding of P2P fundamentals: PO, PR, budget checks, receipting, invoice matching, and approvals.
• Strong Microsoft Excel skills including common formulas (e.g., XLOOKUP/VLOOKUP, INDEX-MATCH, SUMIF/SUMIFS, COUNTIF/COUNTIFS, IF/IFS, pivot tables).
• Excellent command of English (written and verbal); able to draft clear emails and document issues succinctly.
• Confident communicator, comfortable speaking with stakeholders across functions and seniority levels.
• High attention to detail; able to spot discrepancies and prevent errors.
• Strong time management and prioritization; able to manage multiple invoices, deadlines, and follow-ups.
• Continuous improvement mindset; creative in identifying and executing changes to streamline processes.

Behavioral competencies

• Ownership and accountability
• Stakeholder management and cross-functional collaboration
• Problem solving and structured follow-through
• Customer-first mindset (internal stakeholders)

Optional / nice-to-have

• Prior experience in Accounts Payable / Procure-to-Pay operations.
• Experience working in shared services / global operations environment.
• Basic understanding of compliance controls and audit requirements in invoice processing.

Note: Marsh-specific systems, approval workflows, and SLAs will be covered during onboarding.

The candidate must be comfortable managing dependencies across cross-functional teams to ensure smooth upstream and downstream handoffs.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.