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Lead Program Manager

ePlus Technology

San Ramon, CA, United States5h ago

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Skills

awscustomer supportsecurity architecturewebex

About the role

Overview

As a Technical Account/Program Manager, you will serve as a customer-oriented technical liaison between the pre-sales engineering, sales team, and the customer's technical stakeholders. This position requires a strong understanding of how technology enables businesses to develop strategies and meet objectives. The TAM will be involved in the entire sales cycle, including leading meetings to discuss key business and technology issues, assess clients' needs and identify the ePlus targeted product and service solutions that best meet those needs. The goal is to support the ePlus regional sales team to drive and capture revenue creation within the customer account portfolio. You will have the opportunity to work with our Principal Architects, Engineers, and Consultants, to understand our clients’ needs and craft sustainable IT roadmaps to get them there.

You will be a customer experience-oriented professional that is familiar with scoping and pricing complex integration solutions in multiple disciplines which include, infrastructure, hybrid data center, orchestration and automation, application migration and collaboration.

Your Impact

The essential functions of this position include: 

  • Sales /Customer Facing 
  • Provide a communication conduit from customer technical stakeholders to internal engineering team 
  • Engage internal pre-sales engineering team to identify and map new opportunities at specific customers, facilitate issue resolution discussion and help expedite the solution while providing frequent updates to Account Management and Engineering teams 
  • Develop rapport with technical stakeholders (architects, lead engineers, managers) to expand relationships with other technical stakeholders and learn about new or potential opportunities for ePlus technologies 
  • Expose customer technical stakeholders to new enhancements and/or technologies through onsite or WebEx presentations 
  • At assigned accounts act as the primary interface and trusted advisor with Enterprise Account Executives, Customer Executives and IT professionals working with a team of Solution Architects to scope and price strategic solutions and initiatives with our customers that lead to successful business outcomes 
  • Co-present project plans and Level of Effort to customers, guiding technical resources when engaging customer and aligning efforts to meet the customer program requirements  
  • Function as a point of consolidation, working with subject matter expert (SME’s) to coordinate, communicate and convey solution requirements and technical response 
  • Must be able to maintain planning and organization across multiple complex projects 
  • Facilitate technical scoping/reviews assisting presales engineers and SME’s to develop Statements of Work (SOW)  
  • Knowledge of license and subscription selling models for both ePlus and our partners and the services associated with long-term engagement and customer support  

Engineering Team/Technical Orientation: 

  • Engage with operational and technical staff at the customer to measure progress on current projects and search for new opportunities with which to position ePlus services 
  • Engage thought leadership and direction from both ePlus and partner/vendors to engender trust with assigned customers  
  • Facilitate design architecture, and customer peer reviews to document and develop customer-oriented policies during project initiation, status meetings or milestone sign-off 

Thought Leadership:

  • Evaluate emerging technology and tools and drive the development of business cases for their use 
  • Engage in social media through VLOG, BLOG or YouTube views on emerging technology and implication on successful business outcomes 
  • Provide platform design guidance to local team for technical standards, and lead technology research for security and infrastructure 
  • Conduct ePlus branded lunch and learns with customers and identify sales opportunities, as requested by management

Qualifications

  • Certifications in applicable technology preferred: CCDP, AWS CSA or ASE/ATP
  • College degree or applicable work experience
  • Two or more years of experience in designing or implementing complex network or systems/storage solutions
  • Three or more years of experience in providing pre-sales engineering support
  • Must be fully knowledgeable and able to facilitate in pre-sales discussions acting as a liaison between various teams with both the customer and within ePlus. This individual will have a general understanding of the design, plan, deployment and support around the following technologies:
    • Network engineering
    • Data Center around connectivity, storage and BU/DR
    • Collaboration and hybrid work environments
    • Security architecture
    • Software licensing and contracts
    • Managed service support and engagement
  • A collaborative customer-oriented team player that is business outcome oriented
  • Consultative problem solver with strong interpersonal, teaming, leadership, creativity, influencing, problem solving, and conflict resolution skills required