Lawn Service Manager

Description

Join the #1 Locally Owned Lawn Care Company in the Tri-State Area

Green Lawn Fertilizing is proud to be the #1 locally owned and operated lawn care company serving Pennsylvania, New Jersey, and Delaware. Since 2004, we've grown to become one of the Top 10 Lawn Care Companies in the U.S. (as recognized by Landscape Magazine) and for the eighth consecutive year in 2026, have been recognized as one of the “Top 100 Best Places to Work” by the Philadelphia Business Journal.

We are consistently named one of the fastest-growing companies in the region by both the Philadelphia 100 and Fast 50. Our growth is driven by one thing: an exceptional team dedicated to providing 5-star service to our customers every day.

Our mission is simple: to be the leader in the lawn care and pest control industry by delivering a superior customer experience. That starts with hiring exceptional people—like you.

What You'll Do

As a Lawn Care Service Manager, you will oversee daily service operations, support lawn technicians, and ensure an exceptional customer experience. You will play an important role in maintaining service quality, resolving customer concerns, managing inventory, and keeping branch operations running efficiently throughout the season.

Position Details

• Schedule: Monday through Saturday, open to close, based on business needs.
• Availability: Saturdays are an essential job function and may be periodically required based on seasonality and specific business needs.
• Travel: May require visits to other Green Lawn Fertilizing and Green Pest Solutions locations to assist with training, production, and customer concerns.

Key Responsibilities

Service Operations & Production

• Service customers across all service lines within the lawn business.
• Assist with scheduling work as needed to support daily operations.
• Maintain service calls within the required 48–72-hour timeframe, as outlined in the Production Manual.
• Oversee an efficient technician check-in process at the end of each workday.
• Open the branch each day and assist in getting lawn technicians on the road each morning.
• Visit other Green Lawn Fertilizing and Green Pest Solutions locations as needed to assist with training, production, and customer complaints.
• Communicate weekly with Operations Managers regarding service-related issues involving technicians and customers.

Customer Service & Sales

• Respond to elevated customer concerns, complaints, and online reviews.
• Check and attempt to resolve all call logs.
• Sell additional services based on individual customer needs throughout the season.
• Maintain a professional image and provide excellent customer service when interacting with customers and employees.

Team Development & Recruiting

• Assist with recruiting, hiring, and training employees throughout the season.
• Support lawn technicians with service-related questions and operational needs.
• Promote a positive, professional, and productive work environment.

Inventory, Equipment & Facility Maintenance

• Control inventory processes while maintaining required margins.
• Ensure equipment, vehicles, and the building remain clean and organized at all times.
• Perform weekly maintenance and thorough cleaning of all equipment, vehicles, and the building.
• Ensure company-provided uniforms are worn at all times.

Education & Experience

• High School Diploma or GED required.
• Minimum of 1–3 years of service delivery experience, preferably within the lawn care industry.
• General office computer skills, including Microsoft Office, Excel, and Word.
• Must maintain a clean driving record.
• Must be able to pass a DOT physical and maintain a valid Medical Examiner's Certificate.

Requirements

The ideal candidate will demonstrate the following qualifications:

• Adaptability: Ability to adjust to constant changes in the workplace.
• Communication: Ability to communicate clearly, professionally, and effectively, both verbally and in writing.
• Enthusiasm & Energy: Ability to bring enthusiasm to daily responsibilities and maintain a consistent, productive pace.
• Organization: Ability to follow systematic processes, prioritize responsibilities, and manage multiple tasks.
• Accuracy & Attention to Detail: Ability to complete work accurately and thoroughly while paying attention to important details.
• Accountability: Ability to accept responsibility and take ownership of actions and decisions.
• Customer Service: Ability to maintain a friendly, professional, and positive demeanor when interacting with customers and employees.
• Active Listening: Ability to understand and respond appropriately to questions, comments, and concerns.
• Confidentiality: Ability to maintain confidentiality regarding company and personnel matters.
• Ethical Conduct: Ability to demonstrate integrity and follow company standards and core values.
• Diversity & Inclusion: Ability to work effectively and respectfully with individuals from diverse backgrounds and across all job levels.
• Presentation Skills: Ability to effectively present information and communicate with groups when needed.

Physical Requirements

Must be able to perform the essential functions of the position, including working in a fast-paced operational environment, assisting with equipment and facility maintenance, and traveling between company locations as needed.

What Does Success Look Like?

• Delivering consistent, high-quality service across all lawn service lines.
• Resolving customer concerns and call logs promptly and professionally.
• Keeping service calls within the required 48–72-hour timeframe.
• Supporting lawn technicians and ensuring they are prepared and on the road each morning.
• Maintaining organized inventory, clean equipment, vehicles, and facilities.
• Building strong working relationships with Operations Managers, employees, and customers.
• Contributing to a positive customer experience while identifying opportunities to grow additional services.

Why You'll Love Working Here

At Green Lawn Fertilizing, our people make us the #1 local lawn and pest company!

• Award-Winning Workplace: Recognized as a Best Place to Work by the Philadelphia Business Journal for the 8th consecutive year, including 1st Place in the Extra Large Company category in 2026.
• Growth & Advancement: Opportunities to develop your leadership skills and grow within an established, expanding company.
• Team Environment: Work alongside a team that values collaboration, accountability, and delivering exceptional customer experiences.
• Make an Impact: Play an important role in daily operations, employee development, and customer satisfaction.
• Competitive Compensation: Competitive salary with additional bonus opportunities.
• Retirement Benefits: 401(k) with company matching.
• Health & Wellness: Health, dental, and vision insurance.
• Paid Time Off: Paid vacation to support work-life balance.

Our People Make Us the #1 Local Lawn and Pest Company!

If you are a motivated leader who enjoys developing people, solving problems, and creating exceptional customer experiences, we would love to hear from you!

Green Lawn Fertilizing and Green Pest Solutions is an Equal Opportunity Employer. We’re committed to building a diverse, inclusive, and respectful workplace for all team members.