Journey Home Manager

PURPOSE:

The Journey Home Program Manager is responsible for the administrative, financial, contractual, and regulatory oversight of the Journey Home Transitional Housing/Rapid Re-Housing Program. This position ensures that rental assistance, housing contracts, program documentation, data management, and reporting are completed accurately and in accordance with HUD regulations, grant requirements, and agency policies.

The Program Administrator works closely with landlords, property managers, partner agencies, finance staff, and program leadership to facilitate housing placements, monitor rental assistance, maintain compliance, and support the effective operation of the program.

ESSENTIAL JOB FUNCTIONS:

1. Prepare, review, process, and maintain Housing Assistance Payment (HAP) contracts, leases, and other required housing documentation.
2. Negotiate rental rates and terms with landlords and property managers while ensuring compliance with HUD rent reasonableness requirements and applicable Fair Market Rent standards.
3. Review and verify rent reasonableness determinations and required supporting documentation.
4. Coordinate with landlords and property managers regarding rental agreements, inspections, payment issues, and housing-related concerns.
5. Ensure rental assistance payments are accurately calculated, documented, approved, and submitted to finance in a timely manner.
6. Monitor rental assistance start dates, termination dates, recertifications, and contract expiration dates.
7. Maintain accurate records of rental assistance commitments, extensions, and adjustments.
8. Ensure program operations comply with applicable HUD regulations, grant agreements, agency policies, and program standards.
9. Maintain complete and organized participant files, including eligibility documentation, leases, HAP contracts, rent reasonableness records, inspections, and rental assistance documentation.
10. Conduct regular file reviews to identify missing documentation, compliance concerns, and areas requiring corrective action.
11. Monitor participant eligibility, rental assistance limits, and required recertifications.

1. Provide training and support for professional development
2. On a monthly basis, perform regular quality assurance reviews of client files to ensure completeness, accuracy, proper documentation of delivered services and compliance with agency and funding standards.
3. Assist in developing and implementing quality assurance measures to ensure quality service delivery to clients
4. Maintain accurate statistics of community and housing advocacy services.
5. Provide a supportive environment for staff and clients and listen with a non-judgmental attitude
6. Utilize evidence-based modalities, specifically Trauma Informed Care and The Housing First Model
7. Attend and contribute to all agency and community meetings as appropriate for the position

ADDITIONAL DUTIES AND RESPONSIBILITIES

1. Respect, understand, and promote Journey Center's mission, values, and goals
2. Complete agency orientation and training(s) to meet job requirements
3. Assume additional responsibilities and perform special projects as needed or directed

QUALIFICATIONS

1. Bachelor’s degree or equivalent years' of relevant experience is required
2. Experience working with victims of domestic violence and child abuse preferred
3. Possess an understanding of client centered approach and client self-determination preferred
4. Must have and maintain a valid Ohio driver's license and appropriate insurance coverage; Must maintain appropriate driving record
5. Must be available for extended and non-traditional work hours

Knowledge, Skills, Abilities and Personal Characteristics

1. Ability to work in crisis environment with a wide range of people from community professionals, clients, and volunteers
2. Computer skills with word processing, database, e-mail, fax, windows application capabilities
3. Willingness to travel into the community to meet with clients and community partners
4. Ability to address crisis situations which require prompt decision and action
5. Knowledge with respect to safety issues
6. Knowledge of social, emotional, and personal aspects of domestic violence
7. Working knowledge of community resources available for adult victims of domestic violence
8. Ability to perform job duties with a high degree of initiative and independent judgment
9. Thorough knowledge of rules, regulations, functions, procedures, organization, and policies governing the operations of Journey Center for Safety and Healing
10. Ability to analyze problems and develop plan of action/correction
11. Ability to organize work, engage in a variety of tasks, and consistently meet deadlines
12. Demonstrated sound judgment and outstanding interpersonal skills
13. Emotional maturity, stability, personal integrity, initiative and resourcefulness
14. Commitment to child abuse and domestic violence prevention
15. Experience in and commitment to building and supporting trauma informed organizations
16. Maintain a positive attitude
17. Ability to incorporate Journey Center's Values into assigned duties

PHYSICAL AND MENTAL DEMANDS

1. Ability to operate a computer and keyboard
2. Ability to perform job responsibilities in a facility with multiple levels and without elevators
3. Communicate with others in person, electronically, or by phone on a consistent basis
4. Regular and predictable attendance