Jo Malone London - Global Social Media Coordinator, London

POSITION SUMMARY:

Jo Malone London is a British fragrance house known for elegantly simple scents with unexpected ingredients and a unique twist. As well as coveted colognes, Jo Malone London creates luxurious scents for bath, body and home. Distinctive yet understated. Perfect alone or artfully layered with Fragrance Combining™. Synonymous with gift giving, Jo Malone London is a thoughtful and generous statement, from a small token to the grandest of gifts. Wrapped in our iconic cream and black box, tied with grosgrain ribbon. Always elegant. Always appreciated.

The Social Media Coordinator supports the Social Media Manager and Social Media Director across programmes and BAU projects. This includes campaign management, channel planning, content scheduling, community management, competitive research, trend monitoring, KPI reporting, product send-outs and other general ad hoc requests. The role requires both analytical thinking as well as creative flair, and a solid understanding of social channels is essential.

This role enables the social media team to deliver excellent campaigns and maintain a high profile within the business, ensuring collaboration between other key teams and stakeholders is smooth and productive.   

WHAT THIS ROLE DOES:

Collaboration

• Proactively seek to provide insights to key stakeholders / teams upon completion of projects
• Build effective internal cross-functional and external relationships to deliver business objectives
• Proactively seek opportunities for learning, development, and contribution beyond core responsibilities

Campaign & BAU Management

• Own the Global social calendar - meticulously and accurately forward planning campaigns and BAU content across all Global channels, staying on top of any changes to ensure alignment with the wider marketing calendar
• Own scheduling and any manual posting required across all Global channels
• Manage content & copy delivery from internal teams (Creative, Comms) as well as external teams (partner agencies), ensuring delivery is on time and as briefed
• Execute our monthly paid social media campaogns (reactive and planned), managing the budget day-to-day with support from Social Media Manager to ensure effective spend and delivery against key performance metrics
• Collate notes from Social Media Manager and Social Media Director and fill in all Creative Requests (CRQs) for all campaigns
• Collate and deliver feedback from Social Media Manager and Social Media Director for all campaign/programme guidelines delivered by Creative
• Manage the upload and release of content & calendars for markets, ensuring all the regional teams have any relevant social images / videos to play on local channels on a monthly basis

Community Management

• Manage UGC minining and community outreach across all channels, identifying any opportunities to connect to the community & collaborating with the Global Comms team to engage meaningfully
• Support the Customer Service team (ELC Socialites) on customer queries, campaign and product questions
• Manage and complete creator send outs through the company’s FOC system

Reporting

• Own all reporting responsibilities, including but not limited to: monthly channel reports for senior leadership teams, campaign wash-ups, campaign status reports, ad hoc reports / insights.
• Manage and maintain Global social KPI tracker
• Own bi-weekly trend reporting & tracking, ensuring that the wider social team, Creative and Comms teams are up-to-date with most recent and relevant channel & content trends

Finance

• Managing Purchase Orders (POs) and supporting the Social team on ensuring these get through the system seamlessly

Ad hoc

• Attend events and support with content capture and live posting across key channels – ability to edit video preferable, but not necessary

WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE:

• Have strong organisation skills with an ability to prioritise and manage multiple projects at one time to a high level of detail
• Demonstrate both a creative and commercial mind-set and use this approach in making recommendations
• Be highly numerate and analytical with an ability to cross reference a variety of sources to reach firm conclusions
• Demonstrate excellent verbal and written communication skills with ability to interface and build relationships with many departments across the organisation
• Be resilient, adaptable and reliable, committed and with a will to go above and beyond
• Be self-motivated with energy and enthusiasm to drive results
• Be naturally curious with a strong interest in the consumer, cultural diversity, and industry trends, enthusiasm and passion

COMPENSATION & BENEFITS:

• Hybrid Working
• 25 Days Annual Leave (exc. Bank Holidays)
• 1 day Annual Leave to celebrate your birthday
• Holiday Purchase opportunity
• Bonus Opportunity
• Ability to work Remotely/Abroad up to two weeks per calendar year
• Summer Fridays
• Generous Staff Discount
• Mental Health Wellbeing Initiatives
• Benefits platform with exclusive discounts and offers
• Employee resource groups
• LinkedIn learning