Internal Messenger

Job Title: Internal Messenger 

Reports To: The Internal Messenger will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 

 

Job Overview: 

The Internal Messenger provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: scan, log, and distribute incoming deliveries that arrive via messenger, and support the onsite business service center in a timely manner.  

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service. 

 

Duties and Responsibilities: 

• Provides 5-star customer service to all employees (in all forms of communication). 
• Performs the initial rough and fine sorts of incoming mail delivered via courier. 
• Maintains records of daily deliveries in the system and/or log book. 
• Scans all incoming deliveries once they are logged. 
• Sorts deliverable items in accordance with the delivery route to ensure maximum efficiency. 
• Understands privacy rules and do not tamper with packages or documents. 
• Delivers mail to end users in a timely manner. 
• Ensures recipients sign for their delivery upon receipt. 
• Contacts courier/messenger companies regarding status of deliveries. 
• Maintains the Business Service Center area in a neat and orderly fashion. 
• Monitors the level of office supplies on the floor and replenishes and orders accordingly. 
• Proactively seeks out additional work during downtime. 
• Builds professional relationships with customers and other teams. 
• Maintains professionalism and composure when interacting with all employees. 
• Trains back-up and providing guidance on policies and procedures. 
• Determines what additional support is needed when handling sensitive inquiries. 
• Provides exceptional customer service to client. 
• Provides reception or concierge (front of office) or hospitality (back of office) coverage as needed. 

 

Competencies: 

• Strong verbal and written communication skills. 
• Excellent customer service skills. 
• PC skills MS Office Suite experience. 
• Ability to handle multiple tasks simultaneously.