Intensive Services Case Manager

ESSENTIAL FUNCTIONS: Provides trauma-focused evidence-based services for children, youth and young adults in the community. Collaborates on cases with clinicians, psychiatric team, and other service providers to ensure best client care. Provides emergency crisis intervention as needed. Works as part of a trauma-focused multidisciplinary team to advocate for the clients and families to access appropriate and necessary resources from Human Services and similar departments/agencies to improve the quality of their lives.

SPECIFIC DUTIES/RESPONSIBILITIES:

• Participate in client/family assessments
• Collaborate with clinicians and other service providers to ensure client/family needs are being met and support the treatment teams’ work towards completion of treatment goals
• Collaborate with clinicians to provide evidence-based practices such as CBT, TFCBT, and DBT by following fidelity
• Participate effectively with the intensive services teams which include Healthy Transitions and Childrens Intensive Services teams to coordinate care and ensure treatment goals are being met
• Teach client/family self-advocacy and independent living skills such as budgeting, employment/education and shopping, building competency in daily activities
• Provide crisis intervention services with, and on behalf of, client/family as needed
• Build and maintain positive, working relationships with community organizations and service providers
• Schedule appointments with client/family based on clients’ needs
• Maintain confidentiality of client/family
• Transport client and family as needed
• Provide sensitivity to client/family cultural, ethnic, racial and socioeconomic issues and diversity
• Serve as a positive role model to client and colleagues
• Maintain or exceed productivity expectations
• Complete all professional and administrative documentation and forms in accordance with agency standards and within established guidelines and timeframes
• Prepare for and participate in Case Review process as scheduled
• Complies with FSRI policies, including those relating to HIPAA and CCBHC
• Proficient in using an electronic health record as well as project-specific software
• Participates in all meetings as required by the team, supervisors and that are necessary for the role both internally and externally
• Maintain confidentiality of clients at all times
• Attend and participate in all required program and agency trainings
• Be available to work evenings to accommodate client’s schedules
• Approaches all work through a trauma and diversity and inclusion lens
• Performs additional responsibilities consistent with Agency needs, defined in consultation with supervisor(s)

QUALIFICATIONS:

• Bachelor’s degree in a human services field required or relevant experience
• Skilled in operating various medical record software and hardware, word-processing, and database software programs
• Spanish Speaking preferred and is compensated
• Flexible schedule with some evenings
• Excellent multitasking and communication skills a must
• Ability to work independently and part of a team

PHYSICAL REQUIREMENTS: This position requires residential and community visits, employees in this position must have the ability to:

• Current driver’s license, reliable transportation, registration and auto insurance
• Ability to communicate effectively
• Travel to and from clients’ residence, community locations and office site, which could include using walkways, stairs and/or elevators.
• Ability to lift up to 20lbs
• Must be able to work remotely and in person adhering to PHI requirements