Inside Sales Representative

Description

POSITION SUMMARY: The Inside Sales Representative is responsible for managing customer relationships, processing orders, and driving incremental revenue through account development and product recommendations. This role focuses on day-to-day sales execution within an established customer base, with an emphasis on repeat business, upselling, and customer satisfaction.

This is a hands-on, individual contributor role focused on day-to-day sales, account growth, and customer interaction.

ESSENTIAL JOB FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

• Build and maintain strong relationships with contractors, builders, and B2B customers to drive repeat business
• Identify opportunities to upsell and cross-sell products based on customer needs
• Actively manage and grow existing accounts through consistent follow-up and customer engagement
• Handle inbound and outbound calls to generate sales and support customer orders
• Qualify customer needs, provide accurate pricing/quotes, and close sales opportunities
• Respond to customer inquiries and present product solutions aligned with their requirements
• Learn and confidently communicate product knowledge to support customer decisions
• Collaborate with internal teams (warehouse, operations) to ensure timely and accurate order fulfillment
• Manage multiple orders, requests, and priorities in a fast-paced environment
• Provide a high level of customer service while maintaining a focus on revenue generation

Successful Inside Sales Representative Candidate, You Have:

• 3–6 years of inside sales experience, preferably in B2B distribution, building materials, or industrial environments
• Proven ability to generate sales, upsell products, and grow customer accounts
• Strong phone presence with confidence in handling sales conversations
• Ability to build relationships with a wide range of customers (contractors, builders, etc.)
• Highly organized with the ability to multitask and prioritize effectively
• Adaptable and comfortable working in a fast-paced, team-oriented environment

Requirements

Who is Merchants Metals?

Merchants Metals is one of the largest manufacturers and distributors of fence systems in North America. With 35 distribution branches, four manufacturing facilities, and a 60-year legacy of providing quality fencing and accessories, Merchants Metals remains the contractors’ and architects’ choice for excellence. Our complete line of products includes perimeter security solutions for industrial, commercial, and residential applications.

Benefits: We’ve got you covered.

Merchants Metals offers benefits that are specifically designed to fit your needs. We provide industry-leading coverage and benefits to our people and qualified family members, including:

• Medical, Dental and Vision coverage for Employees, Spouses, Dependents &/or entire Family at a very low cost
• Company-Paid Life Insurance and Short/Long-Term Disability Insurance
• Convenient 24/7 Doctor Visits through Live Health Online
• Legal Assistance via Legal Shield
• Employee Assistance Program and discounts.
• 401 (k) Retirement Program with a strong company match.

In addition to the benefits program, Merchants Metals also provides employees a competitive wage, career advancement, paid PTO, and holidays. and training opportunities.