Information Technology Technician II
Science and Engineering Services
Huntsville, AL, United States2w ago
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Skills
customer serviceit supportmicrosoft windows
About the role
Overview
The Information Technology (IT) Technician provides the first level of support to users of SES IT equipment located onsite and offsite.
Responsibilities
- Good customer service skills
- Clear and concise communication skills
- Possesses basic knowledge of IT industry practices and standards
- Working under close supervision, assists with solving routine problems identified to the Help Desk
- Install Windows OS, drivers and applications to bare metal systems in preparation for SES configurations to be applied
- Conducts installation and maintenance of systems/equipment, and provides associated training to customer personnel
- Diagnose, isolate, and correct problems to component level to restore system's functions
- Communicates with users and other technicians to ensure problems are resolved in a timely manner
- Updates required documentation in according to SES practice or procedure
- Other duties as assigned
Qualifications
Education:
- Associate Degree in computer related field
Experience:
- at least 2 years IT support experience preferred