Information Technology Support Technician

Description

Summary: The IT Field Technician will be responsible for providing on-site technical support, installation, and maintenance of computer systems, hardware, software, and networks. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

• Technical Support: Provide on-site and remote troubleshooting, repair, and maintenance for desktops, laptops, printers, and other IT equipment.
• Installation & Configuration: Install and configure hardware, software, and network components, ensuring proper functionality and connectivity.
• Network Management: Assist in the setup, maintenance, and troubleshooting of local area networks (LAN), wide area networks (WAN), and other networking systems.
• Customer Service: Communicate effectively with clients to understand their technical issues, provide timely updates, and ensure customer satisfaction.
• Documentation: Maintain detailed records of service requests, equipment installations, configurations, and repairs.
• Training: Educate end-users on the proper use of hardware and software, providing guidance and training as needed.
• Preventive Maintenance: Perform regular maintenance checks to prevent system issues and ensure optimal performance of IT equipment.
• Asset Management: Track and manage IT assets, including hardware and software inventory, ensuring accurate records of equipment distribution, usage, and disposal.
• Collaboration: Work closely with other IT team members to resolve complex technical issues and implement new technologies.

Requirements

• Education: Associate’s degree in Information Technology, Computer Science, or a related field preferred. Work in a related field
• Experience: This is an entry level position providing on-site technical support and troubleshooting
• Proficiency in Windows
• Knowledge of networking protocols and equipment (routers, switches, firewalls).
• Experience with common office software (Microsoft Office Suite, email clients, etc.).
• Familiarity with remote support tools and ticketing systems.
• Soft Skills:
• Strong problem-solving abilities and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• High level of customer service orientation.
• Ability to lift and carry equipment up to 50 lbs, as well as navigate various work environments, including office spaces, industrial sites, and data centers.