HR Operations Manager

HR Operations Manager
Raleigh, NC Area (Onsite Leadership Role)

Build Something New. Lead What Comes Next.
We are seeking an experienced HR Operations Manager to lead a newly created HR Operations function within a growing, multi-site organization.
This is a rare opportunity for an HR leader who wants to do more than maintain existing processes. The selected candidate will help implement a new HR operating model, lead a team of HR professionals, and shape how HR services are delivered across the organization.
If you're energized by building teams, improving processes, influencing business leaders, and creating outstanding employee experiences, we'd love to speak with you.

Why This Opportunity Stands Out

Newly created leadership position with high visibility
Opportunity to build and develop an HR Operations team
Strong executive support and investment in HR
Partner closely with Talent Acquisition, Benefits, Compensation, Employee Experience, and HR Technology leaders
Join an organization experiencing continued growth and transformation
Make a lasting impact on employee and manager experiences across multiple locations

What You'll Do
Lead HR Operations

Oversee HR service delivery across the employee lifecycle
Ensure consistent execution of HR programs, policies, and processes
Establish service standards, workflows, documentation, and escalation procedures
Identify opportunities to improve efficiency, responsiveness, and service quality


Partner with Leaders

Support leaders on employee relations, performance management, workforce planning, and organizational effectiveness
Serve as a trusted advisor for complex employee and manager issues
Collaborate with HR Centers of Excellence to deliver integrated HR solutions


Drive Process Improvement

Lead initiatives to standardize and optimize HR processes
Utilize HR technology, reporting, and analytics to improve decision-making
Create tools, resources, and workflows that simplify HR operations


Compliance and Risk Management

Apply employment laws, company policies, and HR standards fairly and consistently
Partner with Employee Relations, Legal, and HR leaders on investigations, corrective actions, and compliance risks
Maintain accurate records, audit readiness, and internal controls
Update processes to reflect policy and regulatory changes


Talent Acquisition and Workforce Effectiveness

Partner with Talent Acquisition and business leaders on recruiting, hiring manager engagement, and workforce planning
Support recruiting, job evaluations, requisitions, and staffing initiatives
Use recruiting and workforce metrics to guide improvements
Align HR Operations, Talent Acquisition, and business leaders on hiring goals


Develop and Lead a Team

Coach and mentor HR team members
Establish performance expectations and development plans
Foster a culture of accountability, collaboration, and continuous improvement


What We're Looking For

Required Qualifications

Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field
8+ years of progressive HR experience with broad exposure across multiple HR disciplines
3+ years of leadership experience within HR Operations, HR Business Partner, or similar functions
Experience leading process improvement initiatives and driving operational excellence
Strong experience utilizing HR systems, reporting, analytics, and workflow tools


Preferred Qualifications

Master's degree
SHRM-CP, SHRM-SCP, PHR, or SPHR certification
Experience supporting multi-site or geographically dispersed organizations
Experience with Dayforce or similar HRIS platforms
Spanish / English bi-lingual skills a nice to have


Ideal Candidate
We're looking for a well-rounded HR leader who has experience across multiple HR functions.
The ideal candidate will bring:

Strong business acumen
Exceptional leadership and relationship-building skills
Experience managing change and influencing stakeholders
A continuous improvement mindset
The ability to balance strategy with execution
A passion for building teams and developing talent


Additional Details

Office-based leadership role
Travel to company locations will be required
Opportunity to work alongside an experienced and highly collaborative HR leadership team
Competitive compensation and benefits package available


Interested?
If you're an HR leader looking for an opportunity to build, influence, and lead within a growing organization, we'd welcome a confidential conversation.
Apply today to learn more about this exciting HR Operations leadership opportunity.