Housing Management Officer (Private Housing)

Proposed Interview Date: Week Commencing 02 November 2026

Closing Date: Sunday 25 October 2026

Contract Type: Permanent

Salary: FC6 £31,761.26 - £34,914.86

Working Pattern: 36 hours per week

Location: Fife Wide

Supporting Statement

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement.

Job Details

Join us in making a difference to homes and communities across Fife:

Housing plays a vital role in people's lives. Good quality housing helps create stronger communities, supports wellbeing, and improves quality of life.

We are looking for an enthusiastic and motivated Housing Management Officer to join our Factoring and Mutual Repairs Team. This is an exciting opportunity to help maintain and improve communal areas of housing across Fife, working closely with homeowners, contractors, and partner services to ensure repairs and maintenance are delivered effectively.

If you have experience in housing, repairs management or property-related services and enjoy working with people to solve problems and achieve positive outcomes, we would like to hear from you.

As a Housing Management Officer, you will play a key role in coordinating repairs and maintenance within mixed-tenure properties and communal areas.

You will work directly with homeowners and customers, providing advice and support on factoring and shared repair matters, while ensuring services are delivered in line with legislation, Council policies and quality standards.

Key responsibilities:

You will:

• Arrange and coordinate communal repairs and maintenance within mixed-tenure developments.
• Consult and communicate effectively with owners regarding proposed repairs and maintenance works.
• Carry out block inspections to identify repair and maintenance requirements.
• Respond promptly to emergency, urgent and routine repair issues.
• Raise accurate works orders and work closely with partner services to maximise first-time fixes.
• Monitor repairs and ensure work is completed to the required standard and within agreed timescales.
• Maintain accurate records and update relevant systems.
• Work collaboratively with colleagues and partner organisations to resolve housing and repair-related issues
• Provide high-quality advice and support to private homeowners, private landlords, tenants and other stakeholders.
• Contribute to the delivery of effective and customer-focused private housing services across Fife.

Why join our team?

At Fife Council, we are committed to providing access to good quality, affordable housing that meets the needs of our communities.

By joining our team, you will have the opportunity to:

• Make a meaningful difference to local communities.
• Help improve housing standards across Fife.
• Work within a supportive and experienced team environment.
• Develop your knowledge and skills within a varied and rewarding role.
• Benefit from flexible working arrangements and an attractive employee benefits package.

The Person

You will be an effective communicator with strong organisational and problem-solving skills. You will be confident working independently while also contributing positively as part of a team.

You will have experience working with customers and stakeholders and be able to manage competing priorities while maintaining a high standard of service delivery.

You must have:

• SCQF Level 5 qualification, including National 5s or SVQ Level 2 in Housing (or equivalent), or Standard Grades at Credit level (or equivalent).
• Knowledge of housing policy, housing practices, housing advice and housing standards.
• Experience of assessing and analysing complex information, problems or situations.
• Experience of delivering excellent customer service and managing cases effectively.
• Experience of partnership working within housing improvement, housing management or related services.
• Effective negotiation, communication and organisational skills.
• The ability to prioritise workloads and meet strict deadlines.
• The ability to work independently with minimal supervision.
• The ability to communicate effectively, both verbally and in writing, with a wide range of audiences.
• The ability to work collaboratively as part of a team.
• The ability to provide a reliable and effective service.
• The ability to deliver housing services through field-based working across Fife.
• The ability to perform effectively in a busy and demanding environment.

Further Information

• Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
• How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
• Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services.
• Directorate Information - Council Department information
• Social media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.
• Alternative Formats - Job information can be made available in alternative formats, to make a request please e-mail transactions.recruitment@fife.gov.uk.
• AI - We recognise that Artificial Intelligence (AI) is being used by many people when they are applying for jobs and preparing for interview. Candidate guidance on the use of AI in the recruitment process is available here.

For more information, please contact: Joy Fulton, Joy.Fulton@fife.gov.uk