Housekeeping Supervisor

SUMMARY:

Manages the housekeeping operation of the hotel to ensure product quality standards are met and hotel guest rooms, public spaces, and all other areas of the hotel are clean and well maintained. To ensure all guest accommodations (hotel/resort/villa) are clean. Monitor and report to management the quantity and quality of the housekeeping staff performance as per the housekeeping, hotel, and Forbes standards. Visually inspects room/suites/villas. Be able to complete and assist positions in the housekeeping department and represent the company housekeeping standards

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Direct involvement with training and development of new employees
• Monitor the status of room condition and availability, submitting prompt and accurate reports to the front desk and housekeeping office
• Communicate constantly with the housekeeping office to update room statuses or any other priorities
• Submit maintenance requests through Hotsos and follow up to ensure that they have been completed
• React to guest complaints regarding housekeeping service or room conditions
• Inspection of guest rooms to ensure that procedures and housekeeping, hotel, and Forbes standards are being followed
• Inspection of hallways, corridors, service, and storage areas to ensure standards are being followed
• Responsible for the direct supervision of Houseman, Linen Attendants, and Daily linen inventory going and returning from Laundry
• Ability to open house room credit assignment for daily service as well as turndown
• Follow up on all Hotsos Guest Requests are delivered and closed
• Assist with the Public Area supervision for all indoor and outdoor areas
• Assure that all employees are properly groomed in uniform with name tag in place

• Notify supervisor of any conspicuous people or problems such as missing room items, damage, pets, engineering problems, etc.
• Be properly attired in clean uniform, proper footwear, and wear nametag at all times

• Adhere to all housekeeping procedures and house rules

• Be directly involved in the evaluation of all housekeeping employees and ensure that all team members are adhering housekeeping, hotel, and Forbes standards
• Maintain a high degree of morale while ensuring that all house rules and regulations are fully enforced
• May be required to work PM shifts, weekends, and holidays
• Must have excellent organizational skills
• Attend department meetings
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

EDUCATION / EXPERIENCE

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school degree and previous work experience in hotel for at least 2 years
• Prior luxury hotel experience in housekeeping area preferred.
• Minium one year of supervisor experience

REQUIREMENTS

• Physical demands
  • While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear.  
  • The employee is occasionally required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 25 pounds
• Communication & Computer Skills
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
  • Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence
  • Ability to learn SMS Property Management System and HotSOS.
  • Strong Microsoft Office skills, Power Point and Excel

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that an employee must be able to handle to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform in this environment.

The work environment is varied. Work is performed in both guest contact and non guest contact areas.

Noise level in the work environment is usually moderate except in mechanical areas and when using certain equipment.