Housekeeping Supervisor - The London EDITION

Housekeeping Supervisor

The London EDITION

EDITION Hotels are stunning microcosms of the world’s top cities featuring the best in service, food, beverage and entertainment. Located in gateway cities throughout North America and the Middle East, Europe and Asia, these are hotels where you’ll find the guests rubbing elbows with locals because there’s no better place to be in the moment. Hotels that feel different because they make you feel something. Hotels that don’t act like hotels.

As part of the Marriott International family, EDITION offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Position Summary

The Housekeeping Supervisor is responsible for supervising housekeeping associates and supporting management in the daily operation of the housekeeping department. This role ensures guest rooms, public areas, and employee spaces are maintained to the highest standards, conducts quality inspections, coordinates departmental activities, and leads associates to deliver exceptional cleanliness and guest satisfaction.

What you'll do

• Supervise daily housekeeping operations to ensure guest rooms, public spaces, and employee areas are clean, organised, and well maintained.
• Inspect guest rooms, public areas, and service areas to verify cleanliness standards and quality expectations are consistently achieved.
• Assign work tasks, prepare room assignments, and ensure housekeeping duties are completed efficiently and on time.
• Verify room status, resolve discrepant room issues, prioritise room cleaning requirements, and update room availability information.
• Coordinate with Front Desk, Engineering, Laundry, and At Your Service teams to ensure seamless hotel operations.
• Train, coach, motivate, and support Housekeeping associates while promoting Marriott standards and service excellence.
• Respond promptly to guest requests, concerns, and service recovery situations to enhance guest satisfaction.
• Complete departmental reports, activity logs, inspections, incident reports, and operational documentation accurately.

What you'll bring

• High school diploma or G.E.D. equivalent.
• Minimum of 1 year of related Housekeeping or hospitality experience.
• Minimum of 1 year of supervisory or team leadership experience.
• Strong customer service orientation and interpersonal skills.
• Excellent verbal communication, listening, and English language proficiency skills.
• Strong organisational, planning, multitasking, and time management abilities.
• Ability to coach, develop, motivate, and build effective teams.
• Good problem-solving, decision-making, and conflict resolution skills.
• Basic computer literacy and ability to work with operational reports and systems.
• Ability to perform physical duties including standing, walking, lifting, carrying, pushing, and pulling throughout a shift.
• Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process

Our Benefits

At Marriott, we put people first — it’s one of our distinctive core values.

• Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott’s portfolio of 30+ hotel brands and 9,500+ properties worldwide.
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• Depending on the property and role, additional local benefits may also be available.

Our award-winning culture

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

LEGAL DISCLAIMER

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.