Housekeeping and Front Desk Supervisor

Housekeeping and Front Desk Supervisor

Join the Keefer House Hotel as we prepare to open our doors in downtown Hillsdale. As a member of our opening team, you will have the opportunity to help establish the service standards and guest experience that will define our boutique hotel.

Responsibilities

• Assist with inspecting guest rooms, coordinating housekeeping assignments, and ensuring all rooms meet the hotel's cleanliness and presentation standards.
• Organize and maintain the laundry room, ensuring linens, towels, and housekeeping supplies are properly stocked, stored, and readily available. Assist with laundry operations as needed.
• Support front desk operations, including guest check-ins, check-outs, reservations, and responding to guest inquiries.
• Monitor housekeeping supplies, linen inventory, and room readiness while communicating maintenance concerns and operational needs to management.
• Provide exceptional guest service by assisting with special requests, resolving guest concerns, and supporting the housekeeping team with daily operations as needed.

Opening team responsibilities may include:

• Unpack and organize operating supplies, equipment, and guest room amenities.
• Set up guest rooms, restaurant areas, and operational workspaces.
• Organizing department storage areas and inventory.
• Participate in training, orientation, and development of departmental procedures.
• Prepare the property for opening and welcoming our first guests.

Minimum Qualifications

• Proficiency in both written and verbal English communication is required.
• High School diploma or GED
• One year of beverage experience
• Strong interpersonal and communication skills
• Must be at least 21 years of age

Benefits

• Company-sponsored medical, dental, vision
• 401k plan with company match
• FSA, HSA, voluntary insurances