Hotel Concierge - Elysee New York

About Elysée New York

Elysée New York is entering a new chapter as an intimate luxury boutique hotel in the heart of Midtown Manhattan. The hotel blends the elegance of a historic New York residence with the warmth and cultural spirit of a European luxury hotel, delivering a guest experience built on genuine hospitality, considered detail, and quiet discretion. Elysée New York by Wunderkind Hotels is managed by Crescent Hotels & Resorts, one of North America's leading hospitality management companies.

Position Overview

Elysée New York is seeking a naturally curious, highly connected, and gracious Concierge to serve as a personal host, trusted advisor, and ambassador of the hotel. Reporting to the Guest Experience Manager, this individual combines the sophistication of a luxury Concierge with the attentiveness and relationship-building of Guest Relations, translating Leading Quality Assurance and Forbes Five-Star standards into daily, guest-facing behavior.

Essential Job Functions

Concierge and Destination Expertise

• Serve as the hotel's champion of knowledge for Salon Sanssouci, the neighborhood, the city, and the wider destination, exploring firsthand to evaluate new experiences.

• Stay ahead of emerging trends, new openings, and hidden gems, developing curated recommendations based on the individual guest rather than generic lists.

• Remain informed on major city events, culture, and seasonal programming, so guests can be advised confidently across a wide range of interests and budgets.

• Holds a well-established network of partnerships, providing access to exclusive insights, connections, and experiences beyond what is available through public resources.

Relationship Building and Partnerships

• Establish direct relationships with restaurants, nightlife, cultural institutions, wellness providers, and transportation and experience providers, favoring direct contacts over third-party platforms.

• Communicate regularly with partners to stay informed of new openings, exclusive offerings, and changes in availability or service.

• Represent the hotel professionally within the local hospitality and luxury community, building relationships based on trust, discretion, and reciprocity.

Experience Curation

• Design and curate personalized itineraries and experiences based on guest interests, preferences, occasion, and length of stay.

• Arrange hard-to-secure reservations, special access, and personalized activities, collaborating across hotel departments for a seamless experience.

• Identify opportunities to surprise and delight guests, continuously refreshing recommendations across guest types and interests.

Hotel Knowledge and Internal Partnership

• Maintain expert knowledge of all hotel outlets, amenities, and operational procedures, including Salon Sanssouci.

• Collaborate closely with other departments and partners to ensure a seamless guest journey.

• Ensure the team knows the history, character, stories, and house vocabulary of Elysée New York and Salon Sanssouci, and shares them naturally with guests.

Brand Partnerships and Neighborhood Support

• Champion key brand and neighborhood partnerships, such as Hampton BioMed, introducing them to guests naturally rather than waiting to be asked.

• Stay fluent in what each partner offers so a recommendation feels like insider access, not a referral pulled from a list.

• Treat partners as an extension of the hotel's own hospitality, with the same warmth, discretion, and follow-through guests expect from Elysée New York.

• Flag opportunities to deepen or expand partnerships to hotel leadership, based on direct guest feedback.

The Elysée Concierge Mindset

• Be Curious. Always discovering what just opened, what is next, and where the city is going.

• Be Connected. Build genuine relationships that create exceptional experiences for our guests.

• Be Personal. A recommendation should feel selected for the guest, not pulled from a list.

• Be Present. Guests should feel looked after, not simply answered.

• Be Resourceful. When the answer is not immediately available, find it.

• Be a Host. Welcome guests into the hotel and the city as though into your own home.

• Be Discreet. Protect guest privacy and exercise impeccable judgment, particularly with VIPs.

• Be an Ambassador. Every interaction represents the personality and standards of the hotel.

Required Skills and QUALIFICATIONS

• Exceptional interpersonal and communication skills, with a naturally warm, polished presence.

• Strong knowledge of the local destination and genuine enthusiasm for discovering what is new.

• An established or developing network within the city's hospitality, culinary, and cultural communities.

• Strong organizational skills and attention to detail, with the ability to manage multiple guest requests at once.

• Confidence with high-profile, international clientele, strong discretion, and the ability to take ownership of the guest experience.

• Minimum three years of experience in a similar luxury Concierge, Guest Relations, VIP Services, Front Office, or Lifestyle Management role.