Help Desk Technician (On-Site)
Nashville, TN, United States3d ago
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Skills
About the role
Description
Oneida Technology Services (OTS) is actively seeking a highly motivated, full-time Tier 2 FSE Journeyman in Nashville, TN. This is a fully on-site position.
Key Responsibilities:
- Monitor, triage, and respond to user support requests through the ticketing system.
- Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
- Perform desk-side support tasks, including device reimaging, OS reinstalls, and equipment configuration.
- Provide after-hours support for critical incidents and remote access or telework issues.
- Prepare IT equipment for deployment, relocation, or disposal, following established policies.
- Assist with workstation setups, cabling, and system installations.
- Validate equipment and system performance after maintenance or installation activities.
- Support diagnostics of network equipment under the direction of networking teams.
- Update, track, and maintain asset inventory records.
- Assist with receiving, tagging, and documenting IT equipment.
- Maintain clear, timely documentation of service actions and ticket updates.
- Support IT needs for staff and student training environments.
- Collaborate with IT support teams to ensure consistent service delivery.
- Follow established IT service procedures and best practices to ensure quality and compliance.
Requirements
Minimum Qualifications:
- High school diploma with 0–2 years of related IT support experience (or equivalent combination of experience).
- Fundamental IT field support knowledge and experience working with Microsoft Windows operating systems.
- Basic understanding of IT operations & maintenance (O&M) processes.
- Strong customer service, oral and written communication skills.
- Ability to follow documented procedures and work under supervision.
- U.S. Citizen
- Ability to obtain and maintain a Public Trust Clearance
Compensation: $20.00/ Hour
Candidate must hold:
HDI or SDI certification
CompTIA A+
ITIL v3 Foundation or ITIL v4
Preferred Certifications:
One or more of the following:
CompTIA Security+
CompTIA Network+
CompTIA Server+
Microsoft 365 Certified: Fundamentals (or equivalent)
AppleCare Mac Technician, Apple Certified Support Professional, or Apple Certified IT Professional
HVAC Mechanic
Job Details
Job Type
Full-time
Port Hueneme, CA • Professional Services
Description
Oneida Professional Services (OPS) is actively seeking a highly motivated, full-time HVAC Mechanic at Port Hueneme, CA. This is a fully on-site position.
Key Responsibilities:
- Perform preventative maintenance (PM) on HVAC and refrigeration systems in accordance with contract requirements, manufacturer recommendations, Unified Facilities Criteria (UFC), ASHRAE standards, and Whole Building Design Guide guidance.
- Inspect, troubleshoot, maintain, and repair air handling units, fan coil units, condensers, evaporators, ventilation systems, and related HVAC equipment.
- Inspect and replace belts, clean condenser and evaporator coils, clear drain pans and drain lines, lubricate equipment, and ensure proper operation of outside air, return air, and exhaust dampers.
- Maintain a comprehensive HVAC and refrigeration dynamic equipment inventory and develop equipment inspection profiles within the Computerized Maintenance Management System (CMMS).
- Utilize maintenance management software systems, including Maximo and Archibus, to document maintenance activities, inspections, repairs, and asset information.
- Respond to reactive and corrective maintenance work orders according to established priorities and response requirements.
- Diagnose and resolve heating, cooling, airflow, and ventilation issues in commercial and critical facility environments.
- Respond to HVAC alarms, equipment malfunctions, noise complaints, and occupant comfort concerns.
- Calibrate thermostats, verify temperature setpoints, troubleshoot Variable Air Volume (VAV) systems, and ensure proper system operation.
- Read and interpret blueprints, schematics, technical manuals, and building diagrams to perform maintenance and repairs.
- Safely operate ladders, hand tools, power tools, testing instruments, flashlights, vacuums, and other maintenance equipment.
- Support emergency and urgent service requests to minimize facility downtime and maintain mission-critical operations.
- Ensure all work is performed safely and in compliance with applicable regulations, standards, and company policies.
Requirements
Minimum Qualifications:
- High school diploma or equivalent.
- Experience performing HVAC maintenance, repair, and troubleshooting in commercial, industrial, or government facilities.
- Knowledge of HVAC preventative maintenance procedures, mechanical systems, controls, and refrigeration principles.
- Ability to diagnose and repair air handling units, fan coil units, VAV systems, and associated HVAC equipment.
- Ability to read and interpret technical manuals, blueprints, and schematics.
- Experience utilizing CMMS platforms for maintenance documentation and asset management.
- Strong troubleshooting and problem-solving skills.
- Valid driver's license.
- Ability to obtain and maintain the required security clearance as a condition of employment.
- Ability to perform physically demanding work, including climbing ladders, lifting equipment, and working in varying environmental conditions.
Preferred Qualifications:
- EPA Section 608 Universal Certification.
- Experience supporting federal government or Department of Defense facilities.
- Familiarity with Unified Facilities Criteria (UFC), ASHRAE standards, and Whole Building Design Guide requirements.
- Experience with Maximo and/or Archibus CMMS platforms.
- Applicable HVAC trade certifications, journeyman license, or technical training.
- Previous experience in mission-critical, healthcare, laboratory, or secure facility environments.
Compensation Range: $30.00 per hour plus applicable fringe benefits.
Benefits (FEDERAL):
- 15 Days of Paid Time Off
- 11 Paid Holidays
- 401(k) Retirement Plan with Company Match
- Medical, Dental, and Eye Insurance
- Employee Referral Program
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Wellness Program
- Multiple Voluntary Medical Benefits
Additional Information: This position is covered under the Service Contract Act (SCA). Employment is contingent upon the successful ability to obtain and maintain the required security clearance.
About Us:
The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide.
Our family of companies includes:
- Oneida ESC Group (OESC)
- Oneida Professional Services (OPS)
- Oneida Total Integrated Enterprises (OTIE)
- Mission Support Services (MS2)
- Sustainment & Restoration Services (SRS)
- Oneida Engineering Solutions (OES)
- General Mechanical Corporation (GMC)
- LG2 Environmental Solutions (LG2)
- Oneida Environmental (OE)
We integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers' missions.
Equal Employment Opportunity
Oneida ESC Group is an equal opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran status, or any other protected characteristic under applicable law.
Oneida ESC Group participates in the E-Verify program and is committed to providing reasonable accommodations to qualified applicants and employees with disabilities.