Grounds & Maintenance Officer - Durack Rentals

Grounds and Maintenance Officer






Reports to


Park Manager or Community Manager


Employment type


Casual, part time or full time




Direct reports


Nil


Location


Ingenia Holiday Park or Community




Portfolio/Department


Holidays, Lifestyle, Gardens or Rental


Career level


Frontline









Why this position exists: role purpose




The purpose of this role is to work as part of a team to create a welcoming and comfortable environment for residents, guests and visitors by maintaining the grounds and facilities of the site.





What you’ll do




Accountabilities




Maintain the public open space areas and cabins/rooms/shared amenities in accordance with procedures so that standards are met. This includes:

Maintain garden beds including pruning, weeding, fertilising, replanting, mulching, and hedging
Mow and edge areas; keep driveways and grounds clear of leaves and rubbish
Provide advice to your Manager on the presentation of the site, for example feedback on works carried out by contractors and design of garden beds
Spray for weeds and pests
Collect rubbish bins from around the site for disposal
Check and conduct repairs and maintenance to tools and equipment
Repair and/or replace broken or defective items e.g. light bulbs, tap washers, fences, barbeques, cupboards
Respond and assess resident or guest queries and escalate to relevant trades if required
Assist in the security of the grounds when on duty
Paint interior and exterior surfaces such as walls, ceilings
Report damage, theft and found articles to management
Log, document and report on maintenance and repairs
Clean and maintain the pool and pool area (if applicable)

Any other duties as reasonably assigned by management





Challenges and opportunities




Work in a fast-paced, detail-oriented role
Work in a park or community environment, with varying weather conditions
Opportunity for cross-training and learning new roles
Physical requirements of the role include frequent lifting, use of gardening equipment and powered and non-powered tools, muscular force, bending, twisting and stretching, frequent walking around the site
Use of pool cleaning products, fertilisers and sharp tools/blades; use of PPE such as hearing protection, eye protection and gloves





Relationships




Park or Community team members; residents, visitors, guests.




What you’ll bring to the role




Capabilities (skills and behaviours applied in this role)




Collaborating - Working cooperatively with others to help a team or work group achieve its goals
Building customer loyalty - Meeting and exceeding customer expectations and building relationships with customers
Initiating action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive and taking initiative when required
Quality orientation - Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time
Valuing differences - Working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations or backgrounds; fostering a positive, inclusive environment where diverse ideas and perspectives are shared




Personal style (personality characteristics needed for this role)




Diligent - hardworking, reliable, punctual
Integrity - is honest, trustworthy, ethical and takes responsibility and personal pride in one's work
Enjoys physical work - motivated towards hands-on work, requiring manual effort or movement.
Safety-conscious - prioritises safety in behaviours and decision-making
Can-do attitude - proactive, optimistic, flexible and willing to give things a go




Experience (practical application of capabilities, knowledge and personal style)




Experience working as part of a team to action customer requests, provide good customer service and complete tasks.
Experience in commercial grounds and maintenance, working to deadlines and meeting expected standards
Experience communicating effectively with team members, utilising communication channels as needed (e.g. two-way radio, mobile phone)




Knowledge (theoretical understanding needed for this role)




Ingenia knowledge
Understanding of the site (e.g. holiday park, community) and local area (park specific)
Ingenia policies (e.g. code of conduct, Health Safety & Environment)
Ingenia Standard Operating Procedures (SOPs) relevant to role and site processes
Ingenia systems (e.g. Tribe)
Technical knowledge
Current "C" class drivers license (desirable)
Knowledge of chemical safety, handling, usage, storage and transportation
Understanding of manual handling practices
Understanding and identification of safety hazards and risks
Knowledge of pool maintenance (site-specific)
Knowledge of water and sewerage treatment plans (site-specific)







Our expectations




The Ingenia Team Way




Customer Obsessed
Know your customer and their needs
Whether it be residents, guests or customers; listen, understand, anticipate and respond in a timely manner – don’t leave people waiting on a response. Remove barriers and keep service flowing.

Be visible and engaged, show up with intent
Show up consistently, participate, and make your contribution visible. Help others succeed and be known for what you stand for. Practice self-awareness.

Communicate with clarity, share context, bigger picture and the 'why'
Give the background, purpose and expected impact when you delegate, ask for help, or hand over work – not just the task itself. Explain the ‘why’ behind decisions and priorities.

Make it Count
Own the basics, be reliable and accountable
Do the fundamentals well (timesheets, approvals, invoices, follow-ups). Respond in a timely way so teams don’t stall, and customers aren’t impacted. For leaders, be the filter – remove blockers and help your team focus on what matters most.

Make thoughtful, courageous decisions
Make well-considered calls and own them. When a tough decision is needed, act with courage while considering impact. Show empathy and respect.

Deliver with quality, take pride in outcomes
Aim for completeness, accuracy and excellence in your work. Review your work before passing it on and fix issues early. Consider other teams in your decision making – don’t act in a silo or cause downstream issues for others.

We Before Me
Be approachable, create a sense of belonging, listen with curiosity
Be a good human – say hello, create a safe space for questions, ideas and honest conversations. Listen with curiosity and assume positive intent.

Connect regularly, stay in step with your team
Be present and engaged in team meetings (camera on, no multitasking), check in with colleagues and your leader, and share updates to keep work connected and useful. Ensure fortnightly 1:1s are purposeful – focused on coaching, wellbeing, development, unblocking issues, and building trust, not just a to-do list.

Foster connection and celebrate wins, shape and protect team culture
Recognise contributions, create team rituals, share feedback, encourage inclusivity, and create energising moments that strengthen belonging and build trust. Step in when behaviours don’t align with our values.
 
Today & Tomorrow
Get it right at the beginning, legacy of decisions
Invest time in planning with long-term impact in mind. Ensure the right people are connected to collaborate and decide.

Reflect and improve
Run retrospectives, look back on what could be done better and make changes. Share learnings, build simple processes and be ready to adapt. Avoid overcomplicating or reinventing the wheel.


Invest in growth, learn and help others learn
Take and create development opportunities, set meaningful goals, seek feedback and apply learnings. Follow through on performance and development commitments.
Respect work/life boundaries, take leave, encourage breaks and enable flexible ways of working to support sustainable performance.

Do the right thing, speak up
Is this the right choice for our residents, guests, and company? Are we acting responsibly?
Doing the right thing goes beyond following rules, it’s about considering the wellbeing of everyone involved. It means listening to feedback, communicating openly, owning our mistakes, and taking accountability. We prioritise safety, respect, and continuous improvement, fostering trust and integrity in everything we do.

Escalate and manage risk, act early, act responsibly
If you see something that could impact our residents, guests, colleagues, or business, don’t wait – raise it. Escalate concerns or risks promptly to the right people so we can address issues before they grow. Share facts openly, seek advice when unsure, and support others to do the same. By acting early and responsibly, we protect each other and strengthen trust across our company.





Workplace Health, Safety and Environment obligations





Follow Ingenia’s HSE Policy and any reasonable instructions from supervisors about health and safety.
Help identify, assess, and control risks and hazards at work.
Report any accidents, injuries, hazards or corporate/regulatory risks to your manager and the HSE team.






This success profile is intended to describe the general nature and level of work required for this position. It is not intended to be an exhaustive list of all responsibilities, duties and skills required.