GRO – Marketing & Strategy

The Digital Ways of Working Intern will support the development, documentation, and adoption of digital ways of working that enable Manulife’s Digital Storefront and digital excellence initiatives. This role will work closely with cross‑functional partners across Global, Segment, Product, Design, and Common Capability teams to help advance standards, training, communications, and operational processes.

 

Key Responsibilities

Governance & Workflow Support

- Support the development and refinement of digital frameworks, workflows, and ways of working.

- Assist in documenting role profiles, workflow steps, and process maps to support future-state operating models.

- Conduct research on digital governance, product management, experience design, and emerging trends.

 

Training & Communications

- Support the creation of training materials, reference guides, and enablement resources.

- Help draft communications, presentations, SharePoint content, and updates for global teams.

- Contribute to messaging and change enablement activities.

 

Data Analysis & Reporting

- Prepare dashboards, summaries, or reports to support performance evaluation and planning as required.

 

Team & Stakeholder Collaboration

- Support cross-functional working sessions, preparation, facilitation, and documentation.

- Maintain centralized resources, documentation, and knowledge repositories.

 

Qualifications

Education

- Currently enrolled in a university program in Communications, Business, Marketing, Design, Product Management, Information Systems, or a related field.

 

Technical Skills

- Strong written and visual communication skills, expert user of Powerpoint.

- Ability to analyze and interpret data using Excel or PowerBI.

- Familiarity with digital collaboration tools (Teams, SharePoint, Mural, Figma).

- Interest in digital transformation or product management.

 

Soft Skills

- Strong organizational and time management skills.

- Ability to work independently and take initiative.

- Collaboration skills and comfort working in a global matrix environment.

- Curiosity, adaptability, and a growth mindset.

 

What You Will Gain

- Exposure to digital governance, standards, and operating models.

- Experience designing workflows, frameworks, communications, and training materials.

- Hands‑on understanding of digital product management and digital excellence practices.

- Collaboration with global teams and contribution to enterprise digital transformation.

 

About the Team

The Digital Storefront teams support digital excellence through shared standards, frameworks, and ways of working that enhance customer experience and operational consistency.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, OntarioHybrid

Base salary range is expected to be between

$62,850.00 CAD - $104,750.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.