General Manager
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Skills
About the role
Description
General Manager
Position Summary
The General Manager is responsible for overseeing the daily operations of the restaurant to ensure exceptional guest service, efficient operations, and a positive work environment. This position is responsible for employee supervision, scheduling, training, inventory, cash management, and ensuring compliance with company policies and operational standards.
Duties
- Oversee daily restaurant operations.
- Supervise and lead employees and management team members.
- Lead hiring, onboarding, and employee training.
- Ensure outstanding customer service and promptly resolve guest concerns.
- Manage scheduling and labor management.
- Monitor employee performance and provide coaching and accountability.
- Ensure compliance with company policies, food safety standards, and health regulations.
- Oversee inventory management and ordering supplies.
- Ensure proper completion of opening and closing procedures.
- Maintain restaurant cleanliness and organization.
- Oversee cash handling, deposits, and daily reports.
- Ensure the restaurant is properly staffed and operationally prepared.
- Step into operational roles as needed to support the team.
- Communicate operational needs, issues, and performance to ownership/leadership.
- Perform other duties as assigned by ownership/leadership.
Requirements
Qualifications
- Previous restaurant management experience required.
- Strong leadership and communication skills.
- Ability to multitask and manage restaurant operations in a fast-paced environment.
- Excellent customer service skills.
- Knowledge of inventory, scheduling, labor, and cash management.
- Ability to coach, develop, and hold employees accountable.
- Strong problem-solving and decision-making skills.
- Flexible schedule, including nights, weekends, and holidays.
WORKING ENVIRONMENT AND PHYSICAL DEMANDS
This is a full-time position. The employee regularly stands, walks, bends, lifts up to 50 pounds, and works in a fast-paced restaurant environment. Exposure to kitchen equipment, cleaning chemicals, and varying temperatures is expected.