FULLY REMOTE Alterations Business Manager

The Alterations Business Manager is responsible for the execution, performance management, and continuous improvement of the Alterations business. This role focuses on analyzing operational and financial performance, identifying improvement opportunities, and recommending actions to senior leadership. The Manager ensures consistent delivery of high-quality alteration services by executing standardized processes, managing expense controls, and supporting revenue initiatives across all stores. This role also provides leadership support for enterprise-wide alterations strategies, including operational models, pricing governance, and cross-functional partnerships that drive scalability, consistency, and profitability of the Alterations business.


Essential Functions:


Business Performance Analysis & Revenue Support



Analyze alterations revenue, productivity, quality, and service KPIs.
Identify trends, risks, and opportunities, and prepare actionable recommendations to support revenue growth and operational improvement.
Support pilot programs and initiatives by tracking performance results and providing data-driven feedback prior to broader implementation.



Operational Process Execution & Improvement



Execute and sustain standardized technical and operational processes across all store tiers and regions.
Monitor adoption, compliance, and effectiveness, and recommend process improvements to enhance efficiency, productivity, and quality.
Support rollout of approved process updates and ensure timely execution.



Financial & Expense Management



Monitor and manage alterations payroll, travel, inventory, and cost of goods sold (COGS) to maintain alignment with forecast and budget targets.
Analyze variances and recommend corrective actions to improve cost efficiency while maintaining service quality.




Competitive & Pricing Analysis



Track competitive pricing trends and service offerings across alteration categories.
Analyze market data and customer insights to provide pricing and service recommendations that support a value-focused, high-quality customer experience.



Alterations Strategy & Operating Model Leadership



Lead the development, execution, and evolution of centralized alterations operating models, including Sister Store Support / HUB structures where applicable.
Define roles, workflows, shipping/receiving processes, and inventory controls that enable operational efficiency and consistency across locations
Partner with senior leadership to pilot, evaluate, and scale enterprise alterations initiatives.





Pricing Governance & Standardization



Establish and maintain chain-wide consistency in alterations pricing, including non–David’s Bridal garments.
Review and update pricing tools semi-annually based on market dynamics, garment complexity, labor considerations, and product changes.
Partner cross-functionally to ensure pricing strategies align with financial targets, customer value perception, and operational feasibility.



Field Performance Oversight & Risk Identification



Analyze regional and store-level performance to identify lagging locations, execution risks, or systemic challenges.
Partner with Training and Field Leadership to deploy targeted interventions, audits, and support plans.
Support unplanned or unannounced field visits as needed to assess operational compliance and performance risks.



Cross-Functional & Vendor Collaboration



Coordinate with internal partners and external vendors to support alterations operations, pilots, tools, and initiatives.
Provide business requirements and operational input for training, systems, and process development.
Act as the primary business owner for alterations initiatives that require cross-functional execution and alignment.



Qualifications:


Education



Bachelor’s degree required; Business Management, Operations, or Fashion Merchandising preferred.
Years of Related Experience: 5–10 years of relevant experience required. Experience in Store Operations, Technical Production, Textile Manufacturing, or Product Support preferred



Required Skills & Abilities



Strong analytical skills with the ability to interpret operational and financial data.
Experience executing standardized processes across multi-location environments.
Ability to develop insights and recommendations based on data and operational trends.
Proven problem-solving and issue-resolution capability.
Strong organizational skills with the ability to manage multiple priorities.
Ability to lead enterprise-scale operational initiatives and pilot programs.
Strong understanding of alterations workflows, production capacity planning, and labor models.
Experience balancing field execution needs with corporate financial, inventory, and service goals.
Ability to influence without direct authority across cross-functional teams.