Fulfillment Associate (Monday to Friday 9:00am to 5:00pm)

Essential Functions:

• Enters alphabetic and numeric information into fulfillment software in accordance with standard operating procedures (SOPs).
• Retrieves and verifies accuracy of orders received.
• Verifies account information on shipping labels to ensure accurate delivery of goods.
• Weighs and meters single page outgoing mail. Ensures envelopes are properly sealed and postage amount is correct based on United States Postal Service (USPS) guidelines.
• Troubleshoots, communicates internally, and readdresses undeliverable mail bearing incomplete/incorrect address as required.
• Performs detailed research on indeterminate orders. Communicates discrepancies to internal customers and management.
• Locates and corrects fulfillment errors. Solicits assistance from management when necessary.
• Assembles marketing and product kits for new accounts.
• Rotates tasks at multiple stations as directed by management.
• Assists with special projects including but not limited to trade shows and event activities.
• Performs other related duties and projects as business needs required at the direction of management. 

Education and Experience:

• High school diploma or equivalent required.
• Previous experience in fulfillment or shipping a plus.

Special Requirements/Certification:

• Ability to successfully complete basic fulfillment department training required.

Pay Range: $18.00-$20.00/hr