Frontline Service Manager
Key details
- Location
- Western Cape, South Africa
- Work style
- Onsite
- Level
- Senior
- Job type
- Full-time
- Experience
- 2–5 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- Yesterday
Skills
About the role
It's fun to work in a company where people truly BELIEVE in what they're doing!
To control and ensure the correct frontline procedures and processes are adhered to daily and ensure efficient workflow throughout the department and supervise staff.Matric
Minimum of 2 years in a supervisory position
Previous experience in the Frontline department or department management experience
Preference will be given to applicants who have managed a department
Competencies
Attention to detail and conscientious
Assertive with a sense of urgency
Customer focused
Human resource management skills (including communication and training)
Change management skills
Communication skills
Planning
Organising
Time management
Leadership and control
Problem solving
Conflict management
Ability to delegate
Key Responsibilities:
Provide exceptional customer service
Promptly respond to cashier queries and issues
Authorize transactions per the SOP
Manage queues proactively
Manage and maintain hygiene, housekeeping and safe working standards on the frontline
Manage and maintain all security procedures
Proactively manage the prevention of waste and shrink
Manage the human resource (communication and training)
Initiate and coordinate social responsibility activities
Manage the efficient operation of the cash office
Complete all required documents and administration daily
Closing date: Friday 20th November 2026
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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