Front Office Supervisor

We are excited to share that Andaz Ottawa has an opportunity for people who love helping people.

The Front Office Supervisor role is to provide leadership to the front desk team, ensuring understanding of policies and protocols. The Supervisor is a listening ear and a compassionate face for both our guests and our team members. The Supervisor has a strong grasp of Hyatt and Andaz knowledge and is able to distinguish when problems that arise are within their realm or whether they need to be passed along for further escalation.

The Supervisor will assist the Front Office Manager in running the day-to-day activities of the Guest Relations, Valet, and Night Audit and Bell Staff. This position will help lead the front office operations to deliver a seamless and memorable service experience for every guest, from pre-arrival to departure. By embracing and modeling Andaz’s values, they will work to ensure the complete handling of guest needs and the professional and timely resolution of guest issues. Supervisors will help monitor employees and hold them accountable; ensure that responsibilities are met, and assignments are carried out in accordance with our high standards; and will help motivate, train, and develop assigned staff.

What is expected of me in this role?

• Take initiative to begin learning the process of billing and will eventually grow to complete billing with assistance as needed.

• Engage in learnings that will familiarize team members with our Luxury and Loyalty programs for Ability to provide leadership support to desk hosts during some opening and closing shifts without a manager present.

• Ability to ensure checklist items are completed on a daily basis with a high degree of accuracy and efficiency.

• Ideally provides first response to emails regarding guest requests for folios, respond to other departments, as well as maintaining Call Log alongside all other leadership team members.

• Execute and maintain tasks related to supply orders, weekly inventory, and par levels as delegated by FOM.

• Communicate kindly and effectively with team members to create a smooth flow of business at the desk/bell.

• Projects and education as assigned by leadership.

• Holds the team accountable through coaching and providing guidance.

• Actively participates as the manager on duty (applicable to evening shifts)..

• Expectation to be at desk alongside hosts, if two hosts, supervisor to work nearby to be available as needed.

• Valid work authorization for Canada.