Front of House Manager

Front of House Manager

About Park Hyatt London River Thames

Nestled along the iconic River Thames, Park Hyatt London River Thames marks the brand's first foray into the United Kingdom, its silhouette unmistakable against the London skyline.

The art infused hotel features a stunning Charlie Whinney sculpture in the lobby that sets the tone for the exclusive art pieces around the hotel. The 203 guestrooms are a haven of comfort, blending residential charm with luxury. Guests can savour the culinary delights of our four distinctive restaurants and bars, or escape at the dedicated wellness floor, complete with an enriching indoor pool and a full service spa. The hotel boasts an impressive ballroom and seven versatile meeting spaces for events. With easy access to London’s landmarks, Park Hyatt London River Thames offers a perfect launchpad for guests who love curated experiences.

Duties and responsibilities related to the Front of House Manager role

As Front of House Manager, you will lead our Front Office, Concierge and Guest Relations teams, creating exceptional guest experiences that reflect the refined elegance and personalised service of Park Hyatt London River Thames. You will inspire your team to deliver intuitive, thoughtful and genuinely memorable service, ensuring every guest feels recognised, valued and cared for throughout their stay.

You will oversee all aspects of front of house operations, ensuring a seamless guest journey from pre arrival through to departure. With a meticulous eye for detail and a commitment to luxury hospitality, you will anticipate guest needs, create meaningful connections and deliver thoughtful touches that transform everyday interactions into extraordinary experiences. You will ensure the highest standards of service, presentation and operational excellence are consistently maintained across all three departments.

You will take ownership of the guest experience, proactively seeking opportunities to create memorable moments, build lasting