Founding Enterprise Account Manager
Key details
- Salary
- $180K–$220K/yr
- Location
- Redwood City, CA, United States
- Work style
- Onsite
- Level
- Senior
- Job type
- Full-time
- Experience
- 2–7 yrs
- Function
- Sales & Solutions
- Focus area
- other
- Visa sponsorship
- Available
- Posted
- Yesterday
Skills
About the role
About the Role
Join an early-stage AI software company as its first Enterprise Account Manager, reporting to the COO. You will own post-launch relationships and renewal growth across a portfolio of large enterprise customers, helping shape how the account management function develops.
What You'll Do
Manage relationships with enterprise buyers and program owners from production launch through renewal.
Forecast, negotiate, and close renewals while identifying expansion opportunities within existing accounts.
Partner with account executives, customer success managers, and customer success engineers to support customers and transition renewal ownership.
Use usage data and adoption dashboards to build business cases for expanding pilots, use cases, and departmental rollouts.
Lead executive business reviews and surface customer blockers to Product and Engineering, connecting them to retention and revenue impact.
What We're Looking For
Two to seven years of experience in enterprise account management or customer success at a B2B software company.
Experience managing a double-digit portfolio of enterprise accounts with 2,000 or more employees, or a portfolio of approximately $3 million to $4 million in ARR.
Personally owned renewal and expansion targets, with a record of negotiating and growing multi-stakeholder enterprise accounts.
Experience using CRM systems, usage analytics dashboards, and APIs; familiarity with AI, large language models, voice AI, or consumption-based pricing is helpful.
Strong commercial communication skills, revenue outcomes to discuss, and customer success experience beyond support or onboarding.
Comfort working in a fast-paced, in-person startup environment and a demanding 996 schedule. Experience in call center-heavy industries or a technical background is a plus.
Compensation & Benefits
Base salary is $180,000 to $220,000 annually, plus equity with a four-year vesting schedule and one-year cliff. Commission structure is being finalized. Visa sponsorship is available.
Location
On-site in Redwood City, California.
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