Financial Services Operations Analyst

Accountabilities

• Own Product Operations: Serve as the primary operational owner for an assigned financial product line, overseeing day-to-day execution, ongoing support, and operational change delivery.

• Coordinate Product Implementation: Partner with product leaders, operations stakeholders, and technology teams to implement new products, enhancements, and process changes.

• Develop Execution Plans: Translate product requirements into operational plans covering workflows, readiness checklists, dependencies, risks, and delivery timelines.

• Support Launches and Changes: Coordinate end-to-end product launches and operational updates, ensuring readiness across systems, processes, documentation, controls, and downstream activities.

• Lead Testing and Validation: Plan and execute functional tests, end-to-end scenarios, and quality checks to validate product functionality and operational readiness.

• Maintain Procedures and Documentation: Create, update, and maintain product-specific operating procedures to support consistency, accuracy, and compliance.

• Improve Operational Efficiency: Identify opportunities to automate workflows, enhance operational tools, and simplify processes in collaboration with management and cross-functional teams.

• Strengthen Controls and Monitoring: Establish and maintain operational monitoring and audit routines, including reconciliations, exception tracking, control checks, and issue remediation.

• Resolve Issues and Manage Escalations: Act as a subject matter expert for assigned products, supporting troubleshooting, root-cause analysis, and the resolution of operational challenges.

• Communicate Performance and Risks: Provide clear, actionable updates to leadership on implementation readiness, risks, defects, operational outcomes, and improvement opportunities.

Requirements:

• Education: Bachelor's degree in a relevant field, or equivalent education and professional experience.

• Relevant Experience: At least 3 years of experience in banking, financial services, lending, fintech, or a related operations environment.

• Financial Services Expertise: Strong understanding of financial services operations, preferably within regulated environments.

• Product Operations Knowledge: Familiarity with product lifecycles, including implementation, change management, testing, launch readiness, and ongoing operational support.

• Project and Change Execution: Demonstrated ability to manage complex operational changes, coordinate dependencies, and collaborate effectively across multiple teams.

• Testing and Quality Assurance: Experience with operational testing, quality assurance, audit support, internal controls, or validation processes.

• Analytical and Problem-Solving Skills: Strong analytical thinking, attention to detail, and the ability to identify issues, investigate root causes, and implement practical solutions.

• Process Documentation: Ability to document workflows clearly and understand end-to-end processes across systems, teams, and business functions.

• Adaptability and Prioritization: Comfort navigating ambiguity, managing competing priorities, and taking ownership in a changing environment.

• Communication Skills: Excellent written and verbal communication skills, including the ability to prepare concise, executive-ready updates.

• Data-Driven Decision-Making: Ability to use operational data and performance insights to identify issues and recommend improvements.

• Preferred Financial Product Experience: Direct experience with banking-as-a-service, fintech, consumer lending, payment products, or prepaid cards.

• Regulatory Awareness: Familiarity with regulatory requirements and compliance considerations relevant to financial products.

• Cross-Functional Collaboration: Experience partnering with product or technology teams to implement changes, launches, pilots, or major enhancements.

• Operational Ownership: Ability to act as a dedicated operational owner for a product within a broader operations organization.

• Technical Skills: Proficiency in SQL or Power BI (PBI) is an advantage.

• Process Automation: Exposure to automation tools, workflow solutions, or operational platforms is beneficial.

Benefits:

• Competitive Salary: Annual compensation ranging from CAD $64,800 to CAD $97,200, as advertised.

• Remote Work: A remote position based in Canada.

• Full-Time Opportunity: Full-time employment in a financial services operations environment.

• Inclusive Workplace: An environment that welcomes applicants from diverse backgrounds and values different perspectives.

• Accessible Recruitment: Accommodations are available during the recruitment process to support candidates' accessibility needs.