Festive Food & Beverage Server (Part - Time) [Casual] - Sheraton Grand Hotel & Spa Edinburgh

Festive Food & Beverage Server (Part - Time) [Casual]

Sheraton Grand Hotel & Spa Edinburgh

At Sheraton, we believe in the power of We. For generations, our hotels and people have been part of communities around the world, creating places where everyone feels welcome and connected. That same spirit shapes our culture, where collaboration matters, every contribution counts, and we succeed by supporting one another. Whether you are welcoming a guest, supporting a colleague or helping your local community thrive, you have an important role to play.

As part of the Marriott International family, Sheraton offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Position Summary

The Festive F&B Server is responsible for delivering exceptional food and beverage service throughout the busy festive season. This role supports departmental goals by ensuring outstanding guest satisfaction, maintaining high service standards across all Food & Beverage outlets, and contributing to a fully multi-skilled and productive team environment. The position requires flexibility to work a variety of shifts, including breakfast, evenings, weekends, Christmas, and New Year periods.

What you'll do

• Deliver exceptional guest service by identifying guest needs and responding promptly, effectively, and confidently.
• Work across multiple Food & Beverage outlets to ensure guest expectations are consistently exceeded.
• Support the achievement of departmental goals, particularly those relating to guest satisfaction.
• Communicate effectively with colleagues and other hotel departments to ensure seamless service delivery.
• Follow all restaurant policies, procedures, and Marriott brand standards.
• Assist with maintaining high operational standards across all service periods.
• Support the training and coaching of new associates when fully competent to do so.
• Contribute to a highly motivated team focused on hotel and departmental success.

What you'll bring

• Previous Food & Beverage service experience is required.
• Previous experience, preferably 2 years, in a customer-facing role within a luxury five-star environment is advantageous.
• Excellent written and spoken English skills.
• Flexible and adaptable approach to working hours, including breakfast, evening, weekend, Christmas, and New Year shifts.
• Impeccable personal presentation and professional standards.
• Strong organisational skills and IT literacy.
• Knowledge of booking systems such as OpenTable.
• Proficiency in Microsoft Outlook and excellent telephone etiquette.

Our Benefits

At Marriott, we put people first — it’s one of our distinctive core values.

• Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott’s portfolio of 30+ hotel brands and 9,500+ properties worldwide.
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• Opportunity to work within one of Scotland's leading luxury hotels.
• Join a passionate and supportive team committed to delivering world-class hospitality standards.
• Gain valuable experience within Marriott International, one of the world's leading hospitality companies.
• Exposure to a luxury hospitality environment and large-scale Food & Beverage operation.
• Development opportunities through hands-on experience and on-the-job coaching.

Our award-winning culture

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

LEGAL DISCLAIMER

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.