Events Manager | Full Time | Pan American Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule, and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; and be responsible for and ensure overall customer and lessee satisfaction and experience.

This role pays an annual salary of $45,000 - $50,000.

Benefits for Full-Time Roles: Health, Dental, and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until February 12, 2027.

Pan American Center is a multi-purpose arena in Las Cruces, New Mexico, located on the campus of New Mexico State University. The arena has a current seating capacity of 12,515 people. The arena serves as the home of the New Mexico State Aggies Men's and Women's Basketball and Women's Volleyball Teams.

• Advance, plan, service, and manage all events.
• Create CAD diagrams for events.
• Plan, manage, and evaluate the work of Guest Services Supervisors and Event Staff.
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives.
• Communicate clearly and concisely with other team members and leaders.
• Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public, and municipal officials.
• Work a flexible schedule, including long nights, early mornings, and weekends & holidays as needed.
• Assist in the preparation of building to meet the requirements of upcoming events/shows.
• Advise lessees on services available from independent contractors for events.
• Recruit, train, and manage Guest Services Staff.
• Create work schedules for Guest Services Staff, delegate assignments, and review performance/results.
• Function as a liaison between users of the facility and the venue staff.
• Determines staffing requirements and reacts to changes brought on by security concerns, fluctuations in attendance, weather, and cancellations/late arrivals.
• Coordinate communication between building staff and show staff during load-in and load-out.
• Assists in arranging for supportive services and represents facility management in resolving problems encountered by tenants/promoters and event staff. 
• Coordinates with in-house and 3rd party security and food vendors to assure optimal patron satisfaction.
• Review emergency planning procedures with all event staff for each event.
• Create and distribute detailed data sheets prior to every event.
• Prepare and approve biweekly payroll for all Guest Services staff.
• Coordinate service needs with the Food and Beverage provider & make hospitality arrangements as needed.
• Serve as Manager on Duty as scheduled.
• Employees are expected to perform all duties listed in their position descriptions and other related duties as assigned.

• 3-5 years of increasingly responsible experience in event management in a stadium, arena, convention center, or public assembly facility setting.
• Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field preferred.
• Strong oral and written communication skills.
• Strong computer skills in Microsoft Office applications.
• Knowledge of operational characteristics of events.
• Ability to identify the needs of users of the facility.
• Knowledge of crowd management and control techniques.
• Knowledge of customer service practices.
• Knowledge of principles of management, scheduling, and training employees.
• Demonstrated familiarity with facility use contracts.
• Knowledge of fire and public safety regulations.
• Knowledge of A/V equipment and electronic systems in public assembly facilities.
• Familiarity with terminology used in entertainment/convention/public assembly settings.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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