ENOA, Volunteer Services Division Director

Job Title

ENOA, Volunteer Services Division Director

Hours Required

40

Job Description and Hours

Position Summary
The Volunteer Services Division Director provides leadership and oversight for ENOA’s volunteer programs, including Foster Grandparent, Senior Companion, Senior Help, and other programs as funded. The Director is responsible for program quality, staff supervision, fiscal and grant management, regulatory compliance, volunteer engagement, community partnerships, and continuous improvement.
The Director ensures programs operate in accordance with ENOA policies and applicable federal, state, funding, and contractual requirements while promoting high-quality, person-centered services that support older adults and the community.

Essential Job Functions

• Provide leadership, direction, and oversight for all Volunteer Services Division programs and staff.
• Supervise, coach, and evaluate program coordinators and support staff while fostering a collaborative, accountable, and positive work environment.
• Establish division goals and priorities aligned with ENOA’s mission, strategic objectives, funding requirements, and community needs.
• Oversee volunteer recruitment, placement, engagement, retention, recognition, and program activities.
• Develop and maintain effective relationships with volunteer stations, community organizations, funding partners, and other stakeholders.
• Monitor program performance, service outcomes, volunteer activities, and expenditures to ensure quality, effectiveness, and compliance.
• Develop and oversee program budgets; analyze expenditures and financial trends; and ensure responsible stewardship of program resources.
• Ensure compliance with applicable laws, regulations, grant requirements, contracts, agency policies, confidentiality requirements, and HIPAA.
• Prepare and submit required federal, state, grant, and agency reports accurately and within established timelines.
• Maintain current agreements, contracts, memoranda of understanding, and other required program documentation.

• Identify emerging needs, service gaps, funding opportunities, and opportunities to enhance or expand volunteer programs.
• Develop and assist with grant applications, continuation requests, and other funding proposals.
• Participate in monitoring, audits, and program reviews and ensure timely resolution of identified concerns.
• Engage advisory councils, volunteers, older adults, and community partners to obtain input and strengthen program effectiveness.
• Represent ENOA through community meetings, partnerships, presentations, public speaking, and outreach activities.
• Conduct regular staff meetings and promote effective communication and collaboration within the Division and across the agency.
• Participate as a member of the ENOA leadership team and contribute to agency-wide planning and initiatives.
• Maintain regular and reliable attendance and perform other duties as assigned by the ENOA Executive Director.

Education and Experience

• Bachelor’s degree from an accredited college or university in public administration, business administration, nonprofit management, human services, social sciences, gerontology, communications, or a related field.
• Minimum of two years of progressively responsible experience in management, program administration, volunteer services, human services, or a related field.
• Experience with staff supervision, budgeting, grants, community partnerships, or federally/state-funded programs preferred.

Knowledge, Skills and Abilities

• Strong leadership, supervisory, team-building, and organizational skills.
• Knowledge of volunteer program management and services supporting older adults.
• Ability to manage multiple programs, priorities, deadlines, and funding requirements.
• Strong budgeting, fiscal oversight, grant management, and analytical skills.
• Ability to interpret and implement laws, regulations, policies, contracts, and grant requirements.
• Strong problem-solving, critical-thinking, and decision-making abilities.
• Excellent written, verbal, interpersonal, and public speaking skills.
• Ability to develop effective relationships with staff, volunteers, community partners, older adults, and the public.
• Demonstrated integrity, professionalism, confidentiality, initiative, and sound judgment.
• Commitment to person-centered services, dignity, respect, inclusion, and teamwork.
• Proficiency with Microsoft 365 and the ability to learn agency databases and other technology.

JOB CLASSIFICATION:

Salary - Exempt. 

Note:  This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by jobholders within this job.  But, this job description is not intended to be an inclusive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position and may be subject to revision.

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