ECS III Headsets & Handcuffs

REPORTS TO: Operational Supervisors, Operational Managers, Deputy Director, Executive Director

DIRECT REPORTS: None

FLSA STATUS: FLSA Full-Time, 40 Hour Work Week, Various Shift, Hourly, Non-Exempt

SALARY:

SUMMARY OF POSITION:

The ECSIII (Dispatcher) position is a highly professional position that is responsible for specialized work. This position is responsible for mitigating incoming emergency and non-emergency calls via an IP based telephone system, extracting information regarding the call to prioritize, and initiating entry into the Computer Aided Dispatch (CAD) system. This position searches for warrants, vehicle registration, and driver’s information as appropriately requested. This position requires handling highly sensitive and confidential information. The position environment is a 24 hour, 7 day a week operation and assigned shifts work varying hours, weekends, and holidays. Hours assigned are based on a shift bidding process.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Receives calls for service, provides instruction to callers if needed and enters calls in the CAD system for appropriate dispatch based on the priority to the proper response agency or agencies including:

• Police
• Fire
• EMS
• Animal Control
• Code Enforcement
• Other City/County Departments

2. Responsible for monitoring and responding to several radio channels at a time with duties that include:

• Answering incoming radio calls from field units.
• Updating, maintaining, and documenting all field activity using the CAD system.
• Assisting field units in locating addresses and streets.
• Providing additional call information as it becomes available and any other needed information requested by field units in an efficient, timely manner.
• Relaying pertinent information to other law enforcement agencies and/or ambulance companies as needed via radio, phone, or teletype.
• Providing vital responder safety information from CAD system to departmental employees.
• Providing necessary information to maintenance crews, signal crews, tow companies, utility companies, and various other non-public safety agencies.

3. Makes inquiries, entries, cancellations and modifications in the Colorado Crime Information Center (CCIC) and National Crime Information Center (NCIC) systems, including:

• Understanding of basic criminal classifications and civil situations.
• Monitoring CCIC/NCIC terminal and handling confirmations and appropriate paperwork.

4. Responsible for providing pre-arrival medical instructions using Total Response protocols, including:

• Obtaining EMD/T-CPR certification
• Completing required continuing education to maintain certification.
• Maintaining required certifications for continued employment.

5. Demonstrate knowledge of Adcom911’s rules, policies and procedures included in Adcom911’s Personnel Handbook, policy and procedure guidelines, and standard operating guidelines.

6. Promote a positive, professional image of Adcom911 at all times.

• Provide excellent customer service to the citizens, outside agencies and the agencies served by Adcom911.
• Participate in public education events as scheduled.

• 1. Maintain training and educational requirements including:
• Complete job-related training and continuing education as assigned and required.

• Expected to engage in ongoing education and attend training to maintain and expand skills and knowledge to include mandatory in-service training.

Qualifications

POSSESSION OF OR ABILITY TO OBTAIN THE FOLLOWING LICENSES AND CERTIFICATIONS:

• Valid unrestricted Colorado Driver’s License or Colorado Identification Card
• CPR Certification
• Emergency Medical Dispatcher (EMD) through Total Response.

KNOWLEDGE:

• Demonstrate knowledge of computer terminal procedures for both CCIC/NCIC.
• Demonstrate knowledge of basic computer software applications and basic computer hardware components.
• Demonstrate knowledge of police and fire department organizations, operations, and personnel to include city and county governments and the Office of Emergency Management (OEM) during disasters and high-profile events.
• Maintain geographic knowledge of all law enforcement and fire agencies, businesses, and jurisdictional changes within each jurisdiction.

SKILLS AND ABILITIES:

• Accurately type 40 words per minute with less than 10% error rate.
• Switch task on a consistent basis.
• Proficient with personal computers and Windows-based applications.
• Utilize a headset for phones/radio and accurately hear what is going on in a busy communications environment.
• Use clear speech and effectively communicate under pressure and unusual circumstances.
• Recognize personal strengths and weaknesses and target areas for personal self-development.
• Demonstrate initiative in performing job tasks.
• Exhibit problem-solving skills leading to sound judgment and quality decisions.
• Achieve goals, handle assigned workload and new assignments effectively; demonstrate an ability to work independently.
• Communicate effectively using clear and concise verbal and written communications.
• Demonstrate accountability for work and take ownership in job performance.