Ecomm Accounting Support Specialist

Who We Are: 

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

Position Summary

The E-Commerce Accounting Support Specialist is responsible for the timely and accurate processing, reconciliation, and application of customer payments for New Balance's e-commerce business channels. This role serves as a key liaison between Accounting, Customer Service, IT, and third-party payment providers to ensure all customer payments, refunds, chargebacks, gift card transactions are properly recorded and reconciled.

Essential Duties and Responsibilities

Cash Application & Payment Processing

• Apply and reconcile daily e-commerce customer payments from various payment methods including Adyen, PayPal, Afterpay, and gift cards.
• Analyze and resolve unapplied cash, payment discrepancies, and settlement variances.
• Monitor bank deposits and payment processor settlements to ensure timely and accurate posting.
• Research and resolve exceptions related to payment failures, duplicate payments, refunds, and overpayments.

Reconciliations

• Perform daily, weekly, and monthly reconciliations of:
  • Payment processor settlements
  • Gift card activity
  • Refund transactions
  • Chargebacks and disputes
• Investigate and document variances, ensuring timely resolution.

Returns & RMA Management

• Monitor Return Merchandise Authorizations (RMAs) in review status and take appropriate action to prevent processing delays.
• Research and resolve return-related transaction discrepancies between OMS, D365, warehouse systems, and payment processors.
• Investigate exceptions involving returns, exchanges, refunds, and warehouse receipts.
• Coordinate with Customer Service, Operations, Distribution Centers, and IT teams to resolve return-processing issues.

D365 Transaction Monitoring & Exception Processing

• Review and complete transactions requiring action within D365 Adjustment and Buy Online Pickup In Store (BOPIS) processing tables.
• Research failed, suspended, or incomplete transactions and determine corrective actions.

E-Commerce Accounting Support

• Support month-end close activities related to cash receipts and e-commerce transactions.
• Assist with preparation of journal entries, account reconciliations, and supporting schedules.
• Monitor transaction interfaces between order management, e-commerce platforms, payment service providers, and ERP systems.
• Partner with IT and business teams to identify and resolve system or transaction processing issues.

Reporting & Analysis

• Prepare recurring reports related to cash application, settlement activity, aging items, and unresolved variances.
• Analyze transaction trends and identify opportunities to improve processes and controls.
• Assist management with audit requests and documentation.

Process Improvement

• Recommend and implement process improvements to increase efficiency and accuracy.
• Support system enhancements, testing, and User Acceptance Testing (UAT) initiatives related to payment processing and cash application.
• Maintain documented procedures and internal controls.

Required Qualifications

• 2+ years of accounting, accounts receivable, cash application, or financial operations experience.
• Experience reconciling high-volume transactions.
• Strong proficiency in Microsoft Excel including:
  • XLOOKUP
  • Pivot Tables
  • SUMIFS
  • Data validation and reconciliation techniques
• Strong analytical and problem-solving skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities and meet deadlines.

Preferred Qualifications

• Experience supporting e-commerce, retail, or consumer products businesses.
• Experience with ERP systems such as Microsoft Dynamics 365.
• Experience working with payment processors, merchant settlements, and digital payment platforms.
• Experience with gift card accounting and reconciliation.

Key Competencies

• Attention to Detail
• Financial Reconciliation
• Problem Solving
• Process Improvement
• Customer Focus
• Communication Skills
• Data Analysis
• Collaboration
• Time Management

Success Measures

The Accounting Support Specialist will be successful when:

• Customer payments are applied accurately and timely.
• Reconciliations are completed within established deadlines.
• Unapplied cash and outstanding variances are resolved promptly.
• Month-end close support is provided accurately and on time.
• Internal controls and audit requirements are consistently met.
• Opportunities to streamline and improve cash application processes are identified and implemented.

This position plays a critical role in maintaining the accuracy and integrity of New Balance's e-commerce financial operations while supporting continued growth across digital sales channels.

 

St. Louis, MO Only Pay Range: $22.05 - $27.60 - $33.10 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Regular Associate Benefits 

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced “Work from Anywhere” (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran, or any other protected status.