Duty Manager

Job Description

What you'll be doing

• Leading hotel operations during your shift, ensuring a seamless guest experience.
• Supporting and motivating the Front Office team to deliver outstanding customer service.
• Acting as the first point of contact for guest enquiries, requests, and feedback, resolving issues with professionalism and care.
• Maintaining high standards of presentation, service, and operational excellence across the hotel.
• Coordinating with Housekeeping, Food & Beverage, Maintenance, and other departments to ensure smooth operations.
• Monitoring safety, security, and compliance procedures.
• Assisting with training, coaching, and developing team members.
• Supporting occupancy, revenue, and guest satisfaction goals.