District Service Manager

District Service Manager – Mustang Rental Services
Houston, TX

Mustang Rental Services is seeking an experienced District Service Manager to lead service operations across an assigned group of Houston-area branches. This position is responsible for driving consistent service execution, fleet readiness, technician productivity, and equipment uptime across multiple locations.

This is an opportunity for an experienced heavy equipment service leader who understands how to manage people, prioritize repairs, improve shop performance, and keep a rental fleet ready to serve customers.

Why Join Mustang Rental Services?

Great Work-Life Balance
Job Stability and Career Growth Opportunities
Medical, Dental, and Vision Benefits
401(k) with Employer Match
Paid Time Off and Holidays
Tuition Reimbursement and Development Opportunities


What You’ll Do
As District Service Manager, you will provide hands-on operational leadership to service supervisors, technicians, and service support personnel across your assigned branches.
Key responsibilities include:

Lead day-to-day service operations across multiple branch locations
Monitor open work orders, preventive maintenance compliance, and overall fleet readiness
Drive technician productivity, labor efficiency, and effective workload management
Manage service staffing needs and workforce planning
Conduct branch service reviews and evaluate operational performance
Monitor unavailable equipment and implement recovery plans to reduce downtime
Ensure compliance with established service processes and safety standards
Partner closely with Branch Managers to prioritize repairs and maximize fleet availability
Assist with customer escalations requiring technical or service leadership support
Support the training, coaching, and development of service supervisors and technicians
Identify opportunities to improve service execution, productivity, and equipment turnaround time


What We’re Looking For

7+ years of equipment service experience
3+ years of service leadership experience
Experience leading technicians and service operations in a fast-paced environment
Strong understanding of equipment maintenance, repair processes, work order management, and preventive maintenance
Ability to manage priorities and performance across multiple locations
Strong leadership, communication, problem-solving, and organizational skills
Multi-location leadership experience preferred
Rental equipment, Caterpillar dealership, industrial equipment, or heavy equipment experience strongly preferred


What Success Looks Like
Success in this position means maintaining a service operation that keeps equipment working and available for customers. Key areas of focus include:

Achieving fleet readiness targets
Reducing open work orders and repair backlogs
Improving preventive maintenance compliance
Increasing technician productivity
Reducing equipment downtime
Building consistent, high-performing service operations across assigned branches


If you are an experienced service leader who knows how to lead technicians, improve operational performance, and keep heavy equipment working and ready for customers, we encourage you to apply and grow your career with Mustang Rental Services.